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Posts tagged with David Marcus

Can PayPal win former customers back with "aggressive changes"?

Being the 800 pound gorilla of online payments isn't easy. Despite PayPal's ubiquity and the fact that it remains at the forefront of digital payments, including in the rapidly-evolving mobile payments space, the company's reputation is mixed.

Serving millions upon millions of customers isn't a walk in the park, and when something goes wrong with somebody's money, the world is bound to hear about it one way or another.

6 comments

Five things executives can learn from PayPal's new president

Customer service is an area of focus for many companies today, and for good reason. Thanks to the rise of social media, when a company pisses a customer off, they have the ability to tell the world.

That's precisely what Andy McMillan did when he found himself in "Paypal hell."

4 comments