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Posts tagged with Deliveries And Returns

Free shipping and delivery timing are key for customer satisfaction

Deliveries and returns are an inescapable part of e-commerce, yet there are few accepted norms within the industry.

Delivery times and cost vary across retailers and product categories, and can have a major impact on a consumer’s purchase decision.

To find out what consumers expect from online retailers, UPS and comScore have published the findings of a survey of more than 3,000 US consumers.

Free and discounted shipping are cited as key factors, as are delivery timing and communication.