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This is potentially my favourite 'A day in the life' yet.
Sharon Ann Kean gives us an eloquent insight into the her role as Head of Product at Bloom & Wild, a startup that's innovating in ecommerce and delivery.
We live in a time when it’s easier than ever to set up a fully working shop, albeit a virtual ecommerce one.
One of the things that makes it so easy is the fact that, unlike in the past, you don’t actually need to own or store any stock in order to start selling to customers.
How is that possible? One of the most popular ways is through dropshipping.
Like most ecommerce businesses, the run-up to Christmas is a busy time for Spreadshirt.
Last year our busiest day was in December with 19,200 orders in one day, and we’re expecting something similar this year.
Hiya everyone, we've got more 2016 predictions for you, this time in all-new ecommerce flavour.
Thanks go to our topic experts - a shoe-seller, an adult-toy-purveyor, and a consultant and #ecomchatter respectively.
Consumer expectations have changed dramatically in recent years, and customer loyalty is at an all-time low.
People will simply seek out not only the best deal but also the most satisfying customer experience, so online retailers must do everything they can to remain competitive.
The rise of the Millennial generation and the approach of its constituents towards their peak earning years, is going to fundamentally change the face of retail in all its forms.
Whilst the last decade has seen the technology that underpins retail change beyond all recognition, the attitudes of Millennials towards shopping will change almost every way that retailers interact with their customers.
French Connection announced this week that almost a quarter of its sales took place online in 2014.
Ecommerce represents 23% of its total retail revenue, which is 20% up from the previous year and as also reported in InternetRetailing 24% of all orders were fulfilled using its click and collect service. This follows its recent investment in multichannel services, from the website platform to the warehouse.
Lets take a look at French Connection and examine how the retailer can improve its multichannel standing, paying particular attention to delivery, returns, mobile and social customer service.
Delivery is a key part of the ecommerce proposition, so who is performing well in this area?
New data from StellaService investigates the performance of 10 of the biggest UK retailers across delivery and speed and ease of returns.
Just before Christmas I asked our expert panel of ecommerce professionals to look into their crystal balls and predict the trends that are likely to shape ecommerce in 2015.
Here are 20 such predictions, from mobile to multichannel...
We're often looking for examples of good, and not so good, practice in ecommerce for our reports and articles, and there are a few sites you can generally rely on for the former.
One of these in AO.com, formerly Appliances Online. The company was launched 14 years ago and its recent IPO valued it at around £1.6bn.
A key reason behind the company's growth can be found in its focus on good design and customer experience, as well as a culture of testing and optimisation.
As a result, AO.com contains many examples of ecommerce best practice that others can learn from. Here are just a few...