Posts tagged with Delivery

Christmas delivery: a quarter of orders arrived late

Thanks in part to the snow, more than a quarter of customers received their orders late this Christmas, and almost half of those orders arrived two or more days late. 

This is one of the findings of a Christmas delivery survey of UK consumers carried out exclusively for Econsultancy by Toluna

Some highlights from the survey after the jump... 


Christmas delivery: are online retailers managing customer expectations?

In the past few years, thanks to retailers and couriers offering more delivery options, deadlines for Christmas delivery have been getting later. However, the snow has thrown a spanner in the works, and some retailers are now bringing these dates forward. 

For example, while Amazon had planned to promise Christmas delivery for orders placed up to December 23, it is now unable to offer any guarantees. 

Depending where you live, you may still be able to order online and get items delivered by Christmas, but are online retailers informing customers effectively before they begin shopping?


A Christmas checklist for online retailers

With the Christmas shopping season just getting under way, what can online retailers do to drive more traffic to the site and convert as many visitors as possible? 

Here's a checklist of 12 things etailers should be doing to make the most of the holiday season... 


Gmail Priority Inbox: implications for email marketers

Google introduced Priority Inbox this week, a new feature designed to solve the problem of overloaded inboxes by prioritising the most important and relevant messages. 

This new option, currently in beta, splits the user's inbox into three sections, with the 'important and unread' section at the top. Various signals, including who is emailed most frequently, and which emails users tend to open. 

Gmail priority

This new feature will present new challenges for email marketers as they seek to ensure that their emails get the attention of Gmail users. I've been asking some email marketing experts about the implications of this new feature... 

2 comments rolls out same day delivery in London

Argos will be trialling new delivery options from today, offering same day delivery to customers in the London area, something which could give the retailer a real advantage over its competitors. 

The new delivery options will be provided by startup Shutl, which aggregates same day delivery capacity across a range of couriers, and can deliver stock from stores to customers within 90 minutes. Customers will also have the alternative of selecting a one hour delivery slot with a 48 hour reservation window. 


Etailers offering more flexible delivery options - survey

More online retailers are now beginning to offer more flexibility in their delivery options, such as next-day and Saturday delivery.

According to the new E-commerce Retail Delivery Report from Snow Valley, 64% of the retailers studied provide choices for customers about when the delivery
would arrive.

However, a lot of online retailers still have some way to go to offer the kind of flexibility that online shoppers would like.

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E-commerce strategy - advanced tactics: utility

In our previous article we discussed one of three different approaches to forming your e-commerce strategy.

In this article we discuss a more analytical approach, Utility.


Christmas Day online sales up 29%

More people are choosing to do their online shopping on Christmas Day than ever before, with sales rising by 29% to reach £132m.

Boxing Day saw even higher sales of £281m, according to IMRG. These stats are backed up by an eDigitalResearch survey (PDF) of consumers' online activity over Christmas.

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Are etailers keeping customers informed about Xmas delivery?

One major concern for online shoppers at this time of year is whether they will get their orders in time for Christmas, and how late they can leave it before buying presents online.

There is also an opportunity for retailers here to drive sales by using persuasive ways to show the information like countdown clocks, or else catch some business from last minute shoppers by offering delivery later than the competition.

The final delivery dates vary between retailers; you need to order by the 17th from the Apple Store to guarantee Christmas delivery, but you can place orders with Amazon up to 8:30 am on Christmas Eve. So how are retailers communicating this to customers?

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Site review: Officer's Club

Officer's Club was, along with Woolworths and Zavvi, one of the casualties of the credit crunch, going into administration this time last year, though the company was purchased and has recently relaunched online.

I've been trying out the new Officer's Club website, which was designed by Lost Ferret...


Q&A: Tom Allason on e-commerce delivery startup Shutl

ShutlShutl promises to revolutionise e-commerce by solving issues around delivery and providing customers and retailers with same day and named hour delivery options.

The company's official launch will be announced at LeWeb today by founder and CEO Tom Allason, who also founded eCourier in 2003.

I spoke to Tom last week about how Shutl works, and why Tom thinks it will be a game changer for e-commerce...


The Importance of delivery instructions

Each month, I log onto the website and place my food order. A few days later, in the evening, a delivery truck turns up within its allotted two hour slot, and a stack of crates arrives on my doorstep. This is against all odds.