Posts tagged with Digital Strategy

How can Pharma organize for agility in the digital age?

As pharma and healthcare companies embrace the need for digital transformation, how can they ensure that they are set up for success?

I was recently invited to speak at a Brand Innovation Summit in Princeton NJ. Senior representatives from a number of large Pharma and healthcare companies attended the session co-hosted by Hale Advisors and eXL Pharma.  

Attendees were looking for answers to key questions such as: “what makes a company nimble and able to embrace digital transformation?” and “What types of organizational structures are best for pharmaceutical and healthcare companies looking to build digital marketing capabilities?” 

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Why CMOs should be looking out for Google penalties

The recent spate of Google penalties has affected hundreds of brands across the web,  with some not even aware they were at risk.

The loss of traffic and leads that can result from a Google penalty means that it is critical as a CMO to be able to detect and deal with such issues as quickly as possible.


Evaluating change: How data must lead decision making

We need to measure what matters and steer clear of the things that don’t, so we all need a little bit of Mr Spock in us when it comes to digital marketing.

I have been talking a lot recently about measurement and evaluation, and there are three things that I ask delegates to take away with them:


10 New York Times innovations that digital marketers can learn from

It's been a tough week for the New York Times.

But, while Jill Abramson's contract termination made the headlines, it's another revelation about the inner workings of the world's most respected newspapers that has caught my eye.

Bill Gates

Five lessons in setting strategy from Bill Gates

The Bill and Melissa Gates Foundation has a big, possibly the biggest, goal. 

The philanthropic organisation, backed by a $36bn share of Gates' substantial fortune, exists to raise the human condition. To improve the quality of life for every individual on the planet.

When that’s your goal, where on earth (quite literally) do you focus?

In February I wrote an article about where to start with a digital marketing strategy. Then recently, on a slow Sunday train journey, I read Rolling Stone’s interview with Bill Gates and saw that his answers to questions about the Gates Foundation's work contain some great lessons for effective strategy.


Eight SlideShare decks to inspire cultural change

There is one true irony that many businesses are yet to understand: business success in the digital age is just as much about people as it is about technology.

Every single roundtable I attend as an analyst seems to confirm this fact.

However, many companies are still getting by with arcane working practices and toxic environments, despite a glaring realisation that companies that do not transform are unlikely to see out the next few decades.

So where should those looking to "shake things up" turn to for inspiration? To assist, I've selected a few Slideshare decks on culture that I hope will inspire those at the highest rungs of business to wake up and smell the coffee.



10 excruciating signs your organisation is digitally deficient

At Econsultancy we’ve discussed several times what the elements of digital culture are and why it’s good for business.

But we’ve never really covered what is really horrendous, quite possibly because we do like to focus on the positive whenever we can.

Today, I’m going to focus on the signs that show your organisation is desperately behind the times, because unfortunately such issues are rife in many corporate environments today.

If your organisation has any of the below, chances are they are irritating people beyond all comprehension, getting in the way of work and have no genuine utility behind them. 

Banish these things immediately, or make a quick buck by shorting the share price of the offending institution.

Read below. I accept no responsibility for any migraines you suffer…


Digital marketing strategy: how to get started

One of my specialisms is digital strategy. So I read a lot about strategy, and digital, and digital strategy.

In doing so I consistently find that the term has many interpretations in the digital world, meaning that digital marketing discussion forums are full of people asking where to start with crafting their own strategy.

Those same discussion forums are often flooded with responses that are blatant and biased sales tactics rather than genuinely helpful pointers.

So, here’s my advice (without ulterior motive!) for where to begin.

singtel logo

Company culture: what can we learn from SingTel, Asia's leading telco?

How many big organisations are actually good places to work? How many are changing their organisational structure and creating an ethos of transparency?

SingTel seems to be one of the companies undergoing big changes whilst trying to maintain a distinctive company culture (distinctive in being amenable to the workforce). I've been secreting myself in far corners of its website, and digging up interesting truffles of culture.

In plain English, here's some great PR from SingTel's site about company culture and digitally led change. It is to be admired by all of you currently undergoing a change in business structure, strategy, or even identity.

NB. This post might seem like a big advert for SingTel. But, I'd simply like you to show you the messaging on SingTel Group's corporate and recruitment pages, and explain why I think this sort of thinking is quietly revolutionary.


Asia: how are companies approaching digital change?

At Econsultancy Singapore, we recently had a good old discussion about the change necessitated by new digital technologies.

I thought I’d allow you to stick your finger into the prevailing winds of this discussion, by listing some of the take-homes.

To keep you interested, at the close I’ve added a couple of brands that seem to be agile and are moving with the marketing times, embodying many of the 12 pillars of the Modern Marketing Manifesto.


Why your advocacy programs need influencers? Because of POME and ZMOT!

In this post I will explain how influencers are critical to any structured advocacy program by helping brands manage the two most important moments of their customer journey: the POME and the ZMOT.

Brand advocacy programs are becoming an increasingly important element of marketing strategies for big B2C brands: Nestle for example has inscribed “advocacy” as one of their nine brand pillars.

The BCG published a very insightful article on that topic last year demonstrating how advocacy needs to be at the center of marketing strategies. Advocacy spans across reputation, customer feedback and influence.


In praise of Tate's digital strategy

Tate has always looked forward in setting its digital strategy and publishing it clearly.

Earlier this year, the strategy was updated, to lead through to 2015. The title of the document couldn’t put it any plainer, ‘Digital as a Dimension of Everything’.

This is a bold claim, and is perhaps more literal a statement than one would think at first glance.

In this post, I share the salient points, for anyone setting their own digital strategy.