Posts tagged with Direct Messaging

Twitter DM changes: what this means for brands

Twitter is one of the most popular social platform for brands and it is being used for everything from mass marketing to customer service. 

But some use cases have been easier to deal with than others because of Twitter's restrictions on Direct Messages (DMs) which require the recipient of a DM to be following the sender. 


Facebook rolls out private messages for Pages

The world's largest social network has begun rolling out functionality that allows Page owners and individual Facebook users to exchange private messages.

Unlike on Twitter, where either party can initiate a direct message, Facebook is requiring that the individual initiate the conversation for now at least.