Posts tagged with E Rfm

email frequency

Send more email, make more money?

I can understand why those more insulated from the coalface of email marketing may get confused with the seeming reluctance of some email marketers to increase their email frequency.

Taking a detached view of the numbers, might lead some to suggest that purely increasing the amount of emails you send to your list could increase your revenue.

This can sometimes work, and as long as you are closely monitoring open/click rates and engagement metrics like response recency, you could be OK.

When upping frequency, inbox 'placement' also needs close monitoring, as it can lead to less engagement and by default ending up in the junk folder.

The coalface marketer knows this, and it is this knowledge of the possible implications of over-mailing that hold many back.

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Is engagement email marketing finally here?

How engaged with your brand are the majority of your database contacts? This fundamental question should determine how your entire emarketing communications strategy is structured.

Until recently, email marketers have been under huge commercial pressure internally to continue doing the same 'load and blast' mass email marketing they've always done.

However, for some, response rates are waning as consumers become fussier about the marketing messages they consume. The advent of the intelligent inbox (Hotmail, Gmail, Yahoo) means ISPs are working hard to ensure only the most wanted email is at the top of the pile.

ISPs are helping recipients to prioritise their inboxes, helping them to de-prioritise or block email that they no longer want. Google priority inbox, for example, prioritises your email automatically based on what you respond to; so encouraging response is now critical to your ongoing relationship with customers.

Without proper targeting, your emails can be seen as spam, becoming de-prioritised or blocked by the recipients, encouraging customer disengagement.

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Four ways managing frequency can make money from email in 2012

An important question on the mind of the modern email marketer is: 'how often can I send marketing emails to my list?'

It’s not surprising really; online sales hit record highs this Christmas and New Year, email is now a core revenue-driving channel and is proving to be very important.  

So how do you manage that fine balance between short term revenue and longer term list value, to make the most of the sales potential now and protect the value of your list for the future?

In this post I will set out the key elements to consider when deciding who to send to and how often.

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