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Posts tagged with Ecommerce

microsoft logo

Q&A: Microsoft on CRM, retail and B2B marketing

I've been eating tapas in Barcelona at Microsoft Convergence.

One area I was keen to discuss with Microsoft was retail, an industry the tech giant is doing more in, not just with vanilla CRM but also POS, end-to-end solutions and web.

I spoke to Seth Patton, senior director of marketing for Microsoft Dynamics CRM. Here's what he had to say about change in this sector.

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10 online marketing statistics we've seen this week

From searches for Disney's Frozen fancy dress costumes to cross channel marketing maturity, it can only be the stats roundup!

The full 10 for today's halloween edition and, of course, there are more online marketing charts and statistics over in the Econsultancy Internet Statistics Compendium.

Enjoy and be well.

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How Nike’s merchandising strategy can help retailers of all types

Most people enter the retailing business because of their love and knowledge of a particular product, or their notice of a gap in the value chain for that project.

A love of sports and fitness led to the creation of one of the largest companies in the world: Nike. But the climb to the top wasn't easy, for Nike's unique sneaker offerings was once a niche market.

Luckily, its merchandising abilities allowed it to become what it is today.

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terminator

When marketing automation goes wrong

Consumers love it when a company's mask slips. They jump on perceived proof that businesses are all in it to rip off the customer.

PR snafus such as Sainsbury's recent inside-outside poster are a good example of this phenomenon. Social media goes crazy.

In recent times, the move to enhanced service, partly stimulated by the commercial internet, means the mask has further to slip (but it still can). Companies aim to be transparent and friendly with customers on an increasing number of marketing and comms channels, but mistakes still occur.

Marketing automation is one area where brands must be vigilant, lest the wrong message be sent or the right message at the wrong time.

So, here's a roundup of some ways in which marketing automation can go wrong, in social, ecommerce, email and advertising.

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Nike vs. Adidas: which provides the best ecommerce experience?

Lace up your sneakers, put your sweat bands through the washing machine, make a pitiful attempt at a couple of lunges and let’s go for a run.

Don’t worry, I’ll catch you up later. I just have some work to finish around… this… uh… hot-dog.

Nike is the world’s most valuable sports brand according to Forbes. It has a market value of $71bn, $19bn of which is estimated to be pure brand value. Nike also commands 62% of the US athletic footwear market.

Impressive stuff, but what of its nearest sporting rival Adidas? Has it been left puffing and wheezing, meters behind its striding opponent as it desperately rummages around its kit bag looking for an inhaler?

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PayPal and eBay split up. Now what?

In case you haven’t heard, online giants eBay and PayPal decided to part ways and become independent companies.

eBay will become eBay Marketplace, and PayPal will simply exist without eBay’s affiliation. The news comes as no surprise to many, since the ecommerce world has witnessed new, intimidating entrants such as Twitter and Facebook over the past few months.

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12 bewilderingly bright ecommerce sites for your instant attention

Finally an excuse to wear your sunglasses around the office.

One of the easiest ways for a website to immediately grab the attention of a visitor is to turn the colour up. Way up.

If you’re of a particularly bold inclination, I for one am hugely attracted to bright solid colours or anything neon, you’ll appreciate it when a site breaks out of the usual whites, greys and blacks of typical ecommerce design.

It separates you from the crowd. It’s a statement of independence. It’s a statement of rebellion. Sure not everyone will dig your new hypercoloured threads, but just remember that the squares can keep their greys… You’ve gone Technicolor. 

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Why variety is the spice of online retail

More than 10m iPhone 6 devices were sold during the opening weekend. This is record breaking, even for an ecommerce giant like Apple.

Carrying a wide assortment of products and knowing your competitors’ inventory can keep you from falling behind in the ecommerce industry. 

With numerous retailers carrying millions of items, it is almost too large to wrap your head around.

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Be our guest: a guide to ecommerce guest checkout best practice

Welcome to this guide to gues… Oh wait hang on… You haven’t entered your email address….

Done? Great, now we can carry on. Welcome to this guide to guest checkouts, where we’ll take a look at best pract… hang on, your password isn’t valid, please try again.

Okay, great, let’s carry on… Hang on, have you already registered that email with us before? I’m sorry you can’t use that address if you’ve already registered it.

Guest checkouts! I love them. If it was at all possible I would carry out every transaction super quickly and utterly anonymously.

Last week our esteemed editor Graham Charlton compiled a list of the 11 best ecommerce checkouts in the world and in doing so came up with seven key features he felt were common to good practice.

These include speed, no forced registration and easy form filling. As far as I’m concerned having a guest checkout can cover all these things and more.

However, am I wrong about the glory of guest checkouts? Are there any drawbacks I’m not thinking of? Are there any best practice tips that can help ecommerce websites improve their guest checkouts?

Lets take a look. Wait, hang on, before we go any further, can you just enter your delivery address please…

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Six incredibly effective retail case studies from The Digitals

It’s awards season here at Econsultancy as the entries detailing inspirational case studies from a huge range of companies continue to roll in, and it's still not too late for your team to enter.

The Digitals 2014 are designed to showcase the finest work from the global digital and ecommerce community, but not just from individuals, we want to put the whole team centre stage in order to celebrate and truly reflect the collaborative culture of our industry.

You have till 24 September 2014 to enter, and in order to give you inspiration for your own entry we’ve rounded up some of the best retail case studies we received in 2013.

For more advice on how to write your entry, read David Moth’s 10 tips for writing a stand out awards entry for The Digitals.

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stats

Eight online marketing statistics we've seen this week

Chinese consumers, Indian smartphone users, American advertisers - there's a global feel to this week's stats roundup.

If that wasn't enough, there's also some UK fashion, wearables, online security and adblocking figures. Enjoy!

Skip over to the Internet Statistics Compendium for more digital marketing trends.

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tv and twitter viewing

Eight internet marketing statistics we've seen this week

This week the stats roundup offers you programmatic trading, international ecommerce, phablet shipments and the ever popular Twitter and TV.

Don't forget to check out the Internet Statistics Compendium for more internet marketing data and charts.

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