Posts tagged with Energy Companies

Energy supplier websites suffer from terrible UX

UK energy companies are delivering such a poor customer experience that they’re potentially losing out on new customers, according to a new report from Global Reviews.

In fact the study found that just 6% of potential customers would recommend energy suppliers' websites, while 64% would actively discourage friends or colleagues from visiting.

Global Reviews analysed the websites of the so-called ‘Big Seven’ energy companies and found that on average they scored just 50% for usability. 

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