Posts tagged with Errors

Are online retailers being tripped up by postcode entry?

A number of well-known retailers are making basic mistakes with postcode validation which could be increasing their checkout abandonment rates. 

Users are prone to make errors when completing web forms, and anticipating and dealing with common errors can minimise the risk that user frustration will lead to them abandoning the checkout. 

I'll look at one common error, which many sites fail to account for. An oversight which may be increasing their checkout abandonment rates... 

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Four ways to help your Helpdesk (and your users too!)

If you’ve read the Selfridges Site Review, you’ll know that during testing, I came across a quite a severe bug. This bug displayed a confusing error message at the checkout when I was trying to place my order, but also charged my card at the same time. What fun.

Inspired by this, I've written about four simple & easy to implement ways to reduce onsite errors, whilst making your Helpdesk staff's job a bit easier.

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Little things mean a lot: Usability & the wonky tray table effect

Even relatively small usability problems can have a big effect on user experience and user confidence on your site, especially at crucial stages of the user journey. 

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The joy of FAIL: 20 horrific and amusing error messages

It can be incredibly frustrating when things do not go to plan. In an online environment there are always going to be mishaps due to human error or some kind of technology or design failure. 

Nobody likes to encounter resistance in their daily activities, but the PC generation is used to things going wrong, as well as the ridiculous error messages that are sometimes displayed when problems occur.

How you communicate issues is highly important, and there are any number of ways of getting it right, or wrong, as we shall see...

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