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Posts tagged with Faults

Virgin Media's customer service / Twitter fail

I have TV and broadband through Virgin Media, and both went down at about 6PM last night, and remained down for the next three and a half hours, though some customers are still without service this morning. 

To be fair to Virgin, this is the first major outage I've had in the past two years, and I have no major issues with the service in general, but in this instance the communication to customers, both online and offline, has been woeful.