Posts tagged with Grand Central

Grand Central relaunches its website

Grand Central, which operates rail services between London and the North East, came in for some criticism on this blog a few months ago for the shocking customer experience when attempting to book tickets online.

The company has now relaunched its booking engine so I've been trying it out to see if Grand Central has managed to make the site more usable than before.

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Grand Central needs to improve its usability

I have to book trains online quite often, and am constantly frustrated by the poor user experience offered by some rail operator's websites.

I've criticised National Express for usability problems before, but GrandCentral, which operates train services along the same East Coast mainline between London and the North East, takes the biscuit for poor customer experience. 

Grand Central homepage

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