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Posts tagged with Hashtags

When Twitter met Yammer

I have been exploring for a while to see if a link between our customer service agents on Yammer and our customers on Twitter exists. Is there a point at which the two platforms could come together in the provision of customer service? 

Happily there is. It's a bit clunky but it works. And the answer is '#yam'. 

7 comments

How can Twitter dig itself out of hashtag hell?

Twitter’s trending topics have been gamed to death, judging by the lack of breaking news displayed. This, pretty much, is the view of TechCrunch writer Robin Wauters, and he’s not wrong.

What used to be a valuable way of seeing what’s new in the world, and often before it is covered by the mainstream media, is now a mess of lame hashtags.

Robin says: 

I can’t help but think it’s a pity that that list is starting to turn into the top 10 of chain letters people used to circulate through e-mail messages in the late nineties.

"Fine with me if people want to share what they consider to be lies that boys tell, or which 3 words should follow after sex, or what their moms used to tell them when they were little, but as I said before I think it’s a shame considering how powerful that trending feature and how valuable that list could be instead."

So what can Twitter do about it? Well, there are various methods that can be employed to help fix this up, improving the Twitter experience in the process?

6 comments