Posts tagged with Hotels

How to use emoji to boost hotel marketing

Emoji seems to be the digital language de jour.

If you need evidence of the iconic medium's pervasiveness beyond your own texts and timelines, consider that this past July 17 marked the fourth celebration of World Emoji Day, or the coming theatrical release of The Emoji Movie, a full-length, animated feature about the adventures of anthropomorphic emoji (with Patrick Stewart in the role of the poo emoji, no less).

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How hotels are upping the fight against online travel agencies

For years, hotels and online travel agencies (OTAs) have maintained a frenemy relationship. 

But now, as bookings through OTAs have surpassed direct bookings for the first time ever, a number of major hotel brands are more aggressively battling the middlemen who generate billions of dollars in revenue for them but eat their margins and commoditize their brands.

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Disrupting loyalty: How can hotels become enablers, not just destinations?

Location is everything in the hotel world.

But are hotels doing enough to make the most of their locations and enable better experiences for guests?

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Traffic to hotel websites is declining: How should they respond?

There is little doubt that residential rental sites such as Airbnb, VRBO and HomeAway are disrupting the multi-billion dollar hotel business.

There is still significant debate about the long-term impact of that disruption but if a new study conducted by Hitwise, a division of Connexity, is any indication, these sites are complicating hotels' online efforts.

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How hotels can create a more convenient customer experience

Hotel stays can be incredibly frustrating.

So, how can digital tools be used to make them more convenient?

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How hotels can personalize the customer experience to compete with Airbnb

My aim with these articles is to cover some of the most important needs in hospitality and explore how brands can use digital touch points to deliver.

In the first of this series of articles I covered the need for recognition and in this article I’d like to focus on personalisation.

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https://upload.wikimedia.org/wikipedia/commons/1/15/Sheraton_Hotel,_Addis_Ababa_(2058298419).jpg

How digital can revolutionise the customer experience in travel & leisure

Spend enough time in hotels and you’ll realise that your needs are varied and many.

Unless you’re getting five-star treatment, living away from home can be a frustrating experience at the best of times. At the worst, it can be total hell.

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Hotels, beacons and the race to the bottom

A hot topic of 2015 is beacons and we're all excited, but what's the potential for beacons in hotels?

What could we marketers do to stop the consumer turning their back on them before we even begin? 

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Google brings hotel booking to search

The transactionalization of search continues.

The latest market to be targeted by the world's largest search engine, Google: hotel booking. 

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How hotel websites can improve the booking experience

Though 72% of people would book directly with hotel sites if the price is right, the user experience on offer is variable.

A new report from Triptease looks at user preferences when booking hotels online, and contains some useful tips. 

Here's a selection from the report, and some I've added... 

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Google ditches local carousel results for US hotels

Google is ditching its carousel integration for the hotel vertical in favour of a new (more profitable) 'three-pack' SERP rendering and some new secondary page experiences.

What does this mean for marketers? 

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Online reviews work, so why do so few hotels use them?

Consumer reviews are effective sales drivers, and a trusted source of information for users, but very few hotel brands seem to make use of them. 

Here, I've looked at some of the UK's hotel chains to see who is using reviews and, if so, are they doing it well. 

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