Posts tagged with London Underground

Five reasons why QR and AR won’t take off on the London Underground

This is Sartre.

This is me scratching an itch.

Although there are plenty of statistics that suggest people have scanned QR codes out and about, used Blippar watching television and Aurasma whilst reading their sportsday match programmes, I’m a bit of a sceptic.

Virgin’s provision of free WiFi on the London Underground, the service notably being free to use on Vodafone and EE, has led many to ponder how this will impact on marketing and advertising in the subterranean rat race.

Some have claimed augmented reality (AR) will start to take off as the technology matures along with marketers, and there’s a signal to enable web content for QR codes/ RFID and the like.

However, unless scanning is heavily incentivised, I’m of the opinion there are at least five reasons why this isn’t going to be heavily adopted, and you can agree or disagree in our comments section below.

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The internet is not responsible for rude customer service

Before the advent of the internet and social media, citizens and consumers had little recourse when they spotted injustice or suffered abuse. But that's all changed. Thanks to ubiquitous mobile phone cameras and internet content sharing services, when something goes down, there's a good chance it will recorded and posted online.

A customer service assistant for London Underground recently learned that the hard way after he hurled harsh words at an elderly passenger. The incident was 'caught on tape', uploaded to the internet and an uproar ensued. Consequently, the customer service assistant is voluntarily no longer employed by London Underground.

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