Posts tagged with Ocs

Where does customer service fit into your digital strategy?

Last week I attended a roundtable about customer service hosted by Foviance to mark the UK’s National Complaints Day. 

A recurring theme was how customer service is often overlooked by those in the digital sector, despite being an area which permeates so many parts of an organisation. 

Consequently, I began thinking about how companies need to identify and implement different areas of customer service.

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Online customer service: The case for investment

The UK online customer service (OCS) market is expected to grow by up to 20% this year, according to a new Econsultancy report which highlights the fact that businesses are starting to wise up to the importance of investing in the provision of proper service and support online.

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