Posts tagged with Reviews

How to deal with bad reviews (and why it pays to do so)

No-one likes getting bad reviews. Just ask those companies reportedly paying for customers to leave five-star feedback.

Could this kind of behaviour be due to the fact reviews are the power behind digital retail success? 

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razors

Why UGC is so important to subscription ecommerce brands

With unlimited product purchase choices at their fingertips, consumers across the nation are leaning towards the ‘click it, forget about it’ mantra.

It’s therefore becoming more important than ever for brands to ensure they drive loyalty and repeat purchases. 

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How to encourage online reviews (and reasons why you should)

There are endless statistics that hammer home the importance of online reviews. 

Today, 85% of people are said to trust online reviews more than they do personal recommendations, while customers are reported to spend 31% more on companies who have excellent reviews.

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jacob de lichtenberg

A day in the life of... Consumer Product Manager at Trustpilot

Jacob de Lichtenberg is Consumer Product Manager at Trustpilot, the online review community.

As the subject of this week's 'Day in the Life', Jacob gives us an insight into the process of taking user data, analysing it and improving the product offering.

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Image shows a BBQ on the Littlewoods.com site with 38 reviews. Placing cursor over the 4.4 stars drops down a chart of individual scores 23 five star reviews; 10 four stars etc.

Who should own customer reviews in your organisation?

Research studies show the importance of reviews and ratings on the path to purchase. Online customer reviews can have a major impact on the business of retailers and a host of other companies (on and offline).

That’s why you may need a role or a team responsible for managing reviews, ratings, questions and other consumer-generated content (CGC).

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A day in the life of... Feefo CCO & co-founder

Our ever-popular Day in the Life feature this week catches up with Matt Eames, CCO and co-founder of Feefo, the reviews specialist.

Let's find out what he does with his time..

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10 snazzy digital marketing stats from this week

We've got a fine roundup of digital stats for you this week, including news on mobile app install ads, supermarket click-through-rates, social buy buttons and brand disclosure.

Before we get down to business, don't forget to check out the Internet Statistics Compendium for more.

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Analysing Amazon’s palliative approach to fake reviews

A couple of weeks ago, Amazon sued over 1,000 people for posting fake reviews on its site. The defendants in question had offered their services on fiverr.com.

But is Amazon addressing the symptoms, not the cause?

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Does Amazon finally care about fake reviews?

This week Amazon sued four fake review companies. But does it just pretend to care?

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Five mistakes marketers make when using social proof

Social proof can boost your conversion rate, but it can also work against you.

These five mistakes will eliminate the benefits of using social proof, and one of them could completely destroy your business.

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How to deal with fake online reviews

Online reviews are worthless, some would have us believe, because of the level of fake postings.

However, with the right safeguards in place, fake reviews can be contained and dealt with. 

Here's why fake online reviews are becoming an exercise in futility for companies who want to game the system.

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18 highly effective examples of social proof in ecommerce

With 70% of people said to trust consumer opinions posted online, ecommerce sites are wise to use social proof to increase buyer confidence. 

Social proof (online, that is) takes many forms. Reviews are perhaps the most obvious example, but this can be conveyed in other ways. 

Here are some examples of sites using social proof to convince customers to take the plunge... 

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