Posts tagged with Rewards

Loyalty programs are losing their sway: here's what brands can do about it

Despite the fact that companies are spending tens of billions of dollars on loyalty programs every year in the US alone, a study conducted by Accenture suggests that consumers are increasingly impervious to the effects of these programs.

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The five most interesting mobile loyalty apps

When a good idea comes along in retail and digital there are soon many, many start-ups getting in on the action.

Take loyalty apps for example. Loyalty is a big beast. Many types of company may consider it part of their remit, from digital payment solutions, to social-style check-ins, to group buying sites, or indeed a retailer’s own app.

I’ve previously looked at the state of apps in retail and found that using loyalty schemes is pretty much the major rationale for customers using a retail app.

Whether customers will settle on retailers’ own apps or on a generic loyalty scheme provider (perhaps lumped with payment) remains to be seen.

But of those tens of consolidated loyalty apps, which are the best? Here’s the list of five I think are most interesting. Whether mobile wallets such as PayPal and Google Wallet will buy them up remains to be seen but the space seems set to get richer before it gets poorer.

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Six interesting examples of gamification in ecommerce

The video game industry is worth more than $100bn worldwide, so it's no surprise that businesses are using gamification to try to boost sales.

The idea is that by adding gaming elements to the sales process, such as small challenges and rewards, you can increase customer loyalty and advocacy.  

As in every game or competition, the participants have to be motivated by a worthwhile reward. It’s also true that the greater the reward, the more you can ask people to do to earn the reward.

Last year Gamification CEO Gabe Zichermann said that the reward customers most valued was status above their peers. His justification was people are already used to being rewarded with additional titles and status while playing video games.

Obviously gamification isn’t necessarily suited to every company, as it could end up undermining the brand values.

But it can also reap huge rewards. So here are six examples of brands using gamification in ecommerce...

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To succeed, brands should focus on real clout, not Klout

Few social media companies are as controversial as Klout, which seeks to measure the influence individuals have within social networks.

For some, the company, which has raised tens of millions of dollars in funding, is the "standard for influence" it describes itself as. Others are more skeptical, questioning the ability of any company to truly measure who has influence in any meaningful way.

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Pepsico and Arby's join trend for offering rewards for engagement

Pepsico and US sandwich chain Arby’s have become the latest examples of brands offering consumers rewards for engagement through digital channels.

It demonstrates that brands are catching on to the fact that consumers are increasingly expecting to receive ‘free stuff’ in the form of offers or discounts for brand engagement.

Arby’s has signed up to a virtual currency loyalty programme run by startup Plink which offers Facebook Credits in return for in-store purchases.

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Monkeybars wants to reward fans for buying content online

Music is arguably one of the most popular things in the world (who doesn't listen to music), but it isn't exactly easy being a musician. That's particularly true for indie artists who don't have huge audiences and major record label backing.

The pains of the music industry, coupled with its overall sexiness as a business, have made the music space one of the most popular for startups.

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What's your Digital Vision?

At Econsultancy, we publish new ideas and research every day, but digital marketing is evolving too quickly to think that we have all the answers…or all the questions.

We want to know what creative people throughout the industry have on their minds and reward them for it.

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Microsoft wants to pay you to use Bing, again

Just a few short months ago, Microsoft decided to give up on Bing Cashback, a service that Microsoft launched with an obvious goal: expose people to Microsoft search by paying them cash back when they make a purchase through participating retailers.

It worked to a certain extent. When Microsoft originally launched its cashback initiative under the name Live Cashback, Microsoft's share of search volume jumped.

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25 ways of encouraging and rewarding customer engagement

Customer engagement is worth going after in a big way, according to Econsultancy’s research. Engaged customers tend to stick around for longer, buy more often and refer your brand to their friends. What’s not to like?

As such a focus on engagement is both smart and necessary. We no longer live in a broadcast world, but in a world where listening, reacting and providing great service are essential if you really care about your customers.

In my view the key to a winning customer engagement strategy is to make it like a game, where points make prizes. The more the customer plays, the more the customer can win. And customers / users should be made aware of this. But what are the prizes?

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