Posts tagged with Saa S

Oracle gives into the cloud

Oracle CEO Larry Ellison hasn't exactly been the biggest proponent of 'the cloud'. In fact, in 2008 he went so far as to state that the cloud is "the Webvan of computing".

To be sure, the cloud isn't without its problems, and as a buzzword, it's a bit worn.

But the rise of services like Amazon AWS has proven one thing: the cloud, for better or worse, is here to stay.

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Can Zendesk improve Twitter-based customer service with 'twickets'?

There has been a lot of talk about Twitter's potential as a medium for customer service over the years, but there has also been a lot of skepticism because of Twitter's limitations. Beyond the fact that tweets can contain only 140 characters, there are other inconveniences, such as a lack of threaded conversations.

But Zendesk, the maker of a popular web-based help desk solution, wants its customers, which include companies like Rackspace, Groupon, SAP and even Twitter itself, to be able to use Twitter if they'd like.

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Publishers must adapt to economic and digital trends

Some of the challenges and opportunities facing publishers are brought into sharp focus by our 2009 Vertical Search (B2B) Report published recently.