Posts tagged with 'Saks Fifth Avenue'
When Facebook timeline was first unveiled the general response from users was one of annoyance and anger at why the social network would bother to change a winning formula.
But after it was forced on everyone last year the complaining quickly died down and changed into a feeling of indifference as people realised it had little impact to how they used Facebook.
Brands were really the only Facebook users who jumped at the chance to fill out their timelines as it was a chance to trumpet their heritage, but even then the excitement was limited to a few notable examples.
Brands love social media, and as evidenced by the number of high-dollar acquisitions of social media monitoring and analytics firms last year, they love the data that social media generates.
And, on the surface, there's a good reason for that: popular social networks like Facebook and Twitter give brands a front-row seat to the collective conversation consumers are having about their products and services. From that conversation, brands may, in theory, be able to gain valuable insights that help them connect with consumers and serve them better.