Posts tagged with Shopping

Q&A: Rowan Gormley of

Launched this week, NakedWines is offering an online 'farmer's market' to connect small wine producers with customers looking for new wines.

The site was launched by Rowan Gormley, who was previously CEO of Virgin Wines. He has been talking to E-consultancy about the thinking behind Naked Wines...


Online Christmas retail is far from freezing this year

Any notion that Christmas will be cancelled this year has been greatly exaggerated, according to the 14th Annual Christmas Retail Survey from Deloitte.

The global auditor and advisory firm reports that for most of the UK population, the economic downturn will not be getting in the way of Christmas, with 57% of  consumers saying that they plan to spend the same amounts as they did last year.

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Site review:

Naked Wines launched this week, offering an alternative model of buying wine online, by connecting winemakers directly to customers.

Naked Wines

In theory, this will reduce the winemakers' marketing and distribution costs and allow customers to get quality wines at reasonable prices. So how does the website shape up? 


Retailer Zavvi suspends web sales

Zavvi, formerly Virgin Megastores, has been forced to suspend web sales of DVDs, games and music products.

The entertainment retailer has been poleaxed by the fallout from Woolworths’ demise after the latter’s wholesale arm EUK stopped providing it with its key product lines.


Q&A with Duncan Jennings of

Duncan Jennings, the founder of, spoke at our recent Online Marketing Masterclasses about - you guessed it - the role of voucher codes in affiliate marketing.

I caught up with him to find out how voucher codes can be embraced by e-commerce companies to drive sales, and to figure out some best practices in this area.


Ideas for free delivery offers

The benefits of free shipping offers are well documented; it simplifies the charges in the customers mind, and is a proven sales driver.

Luke Knowles from has put together a free e-book (pdf) with some case studies and stats on free delivery.

Here's a few of his tips on different types of free delivery / shipping offers...


comScore - ecommerce shrinks first 23 days of November, will Black Friday, Cyber Monday save the day?

It looks like the woes that had already befalled brick-and-mortar retail may have finally befallen online retailers. According to comScore, e-commerce sales in the first 23 days of November declined 4% from the same period last year.


5 top tips for SEO customer service

Usually my articles are directed at the search engine optimisation (SEO) customer, the entrepreneur or marketer looking to boost their online business through search.

Today though, I want to explore how we sector professionals interact with these customers, how we deal with them and how we can get the best out of our working relationships.


Q&A: Steve Howell of charity auction site Celeb2nds

Celeb2nds auctions items donated by celebrities, from David Beckham's boots, to Cliff Richard's jacket, all in aid of its eight founder charities, which include the Rainbow Trust and Dial a Dream.

The site is pretty well designed too, though there are a couple of slight issues; the 'auctions ending soon' display could be promoted better, as on eBay, and the fairly hefty delivery charges, £10 for a signed Harry Hill joke book for example, may deter some bidders.


Has retailer Woolworths closed its website?

Woolworths, having become the latest victim of the credit crunch yesterday, seems to have taken its website offline this afternoon.

Visitors to the website will find this message: 'Our site is currently undergoing essential maintenance. We apologise for any inconvenience caused. Please check back later.


Q&A with Zappos CEO Tony Hsieh

Online shoestore Zappos was founded in 1999 and has in less than a decade grown to be one of the leading lights of e-commerce.

Zappos CEO Tony Hsieh is a firm believer in the value of a delightful customer experience and is an early adopter of Twitter. I asked him a few questions to find out how this focus on satisfaction (and the Twitter factor) is helping the company progress.


Retailer 247 Electrical closes online store

The latest casualty of the economic slowdown appears to be pureplay internet retailer 247 Electrical, which has closed its online store.

The 247 Electrical website currently displays a “we are having some technical difficulties” message on its homepage (the only page that works), but a closer look at the title bar presents a more ominous statement: “STORE CLOSED”.