Posts tagged with Social Media Mob

After customer goes to jail, NYC restaurant learns that social media can be unfair

Smith & Wollensky is a high-end steakhouse located in New York City but the next time you're visiting the Big Apple, it might not be your top choice for a fillet if you're searching for a restaurant through a popular reviews service like Yelp.

That's because the restaurant is currently suffering from a bout of social media backlash after reports that it made a very bad customer service decision.

10 comments