Posts tagged with Super User

12 social customer service tips for beginners

Social customer service gets more interesting by the day. Increasingly, customers demand it, and brands can benefit from answering questions publicly.

Our Social Times recently published some reflections on social media monitoring for customer service. I've taken some of the tips from Ronan Gillen, Community and Social CS Manager at eBay, and listed them below for your convenience.

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social CRM

The philosophy of social customer service

Real-time customer service and in turn, marketing, are hard to achieve. The first step is acknowledgement of what Generation Y is actually doing to your market.

I attended Social CRM 2013 last week, hosted by Our Social TimesFrom some of the talks I got this feeling: we’re still on a long hike towards transparency in business, but there’s no doubt lots of companies are striding out.

In this post I wanted to collate some of my highlights of the conference. Social media isn’t the only thing changing business, but it’s a useful crucible in which we can see the spark of emerging values.

Creating value for customers, supporting them fully, and being an interesting brand are challenges which, of course, persist.

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