Posts tagged with Team Structures

cx report

What's so challenging about improving the customer experience?

Customer experience is a popular topic in digital because it's a term that distills down every marketing channel and customer interaction into one simple concept.

That's the beauty of a great customer experience; creating simple solutions for complex problems. (For more of that, join me at #FoM15).

The challenges companies face in creating credible and competitive customer experiences is the topic of the latest Econsultancy Quarterly Digital Intelligence Briefing in association with Adobe.

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The context of digital transformation: structures, skills & more

Digital transformation is now firmly on the agenda for many marketers and the businesses they work for.

However, it’s not an easy process and implementation differs massively between businesses and industries.

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