Posts tagged with Twitter Customer Service

Social Customer Service Best Practice

15 essential best practice tips for social customer service

Over the past 18 months I’ve hosted over 30 events on social customer service, featuring brands such as eBay, Citibank and British Gas.

While it’s popular to examine the public failures of brands on social media, best practices are also emerging. 

Here are 15 of the most useful best practice tips I’ve learned from some of the world’s leading brands.


10 interesting digital marketing stats we've seen this week

Here are some of the most interesting digital marketing stats we've seen this week.

Stats include mobile analytics, Twitter customer service, eBay's mobile revenue, online privacy, digital salaries, dual screening in America, and app downloads.

For more digital marketing stats, check out our Internet Statistics Compendium.