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Posts tagged with Usability Standards

Usability or interaction design: who does what

I was recently asked about the apparent confusion in the digital design community about who does what. I mainly talk about usability and user experience as I believe these best encapsulate what matters to users – the total experience with a product, system or service.

However,  other agencies see interaction design as the core service, which only bothers me because I think it runs the risk of confusing clients. In my view, it’s really quite straightforward.