Posts tagged with Ux

Q&A: Whatusersdo's Lee Duddell on UX testing

Lee Duddell is the Founder of WhatUsersDo, a UK based company that offers online user testing to customers including O2, Dixons, ASOS and Schuh.   

For examples of these user testing videos, see the site reviews we have done of Four Seasons and the Thomas Cook tablet experience

I've been asking Lee about the challenges of starting the company, the common user experience problems unearthed by testing, and how he sees the UX market developing in the next few years.

1 comment

14 fantastic scrolling websites that tell a story

In the past year or so there has been a trend in web design towards the use of scrolling, which can help to engage visitors and provides a feeling of movement and animation.

These web pages are entirely static, and rely on the visitor to interact in order to generate the ‘movement’. Back in the day if you asked for this a developer would reach for Flash, but nowadays HTML5 (which has a <ParallaxScroll> tag), CSS3 and JQuery are usually employed to achieve scrolling effects.

I’ve collected a bunch of scrolling websites that are built with the arrow keys in mind. Some of these are more 'animated' than others, and some scrolling websites feel a little bit clunky, but all of them are interesting and creative web experiences. 

I’m not yet convinced that scrolling is something that e-commerce companies should be embracing en masse, but it can certainly be used to support brand and product campaigns, given that the best examples are inherently narrative. Portfolio-based websites (such as the two agency sites I've featured) are another area where scrolling could come into play.

Scrolling, scrolling, scrolling, keep those websites scrolling…

48 comments

Site review: Four Seasons $18m redesign

Four Seasons unveiled its new website earlier this month, with many eyebrows raised as a result of the reported $18m pricetag. 

While this seems like a lot of money for a site relaunch, it is an international brand, and the $18m may cover more than just a redesign. 

The important point is whether or not this website will help it achieve its aim of improving its online revenues, which currently stand at 12% of overall sales.

With the help of some user testing videos (kindly provided by whatusersdo), I've been looking at the user experience on the new Four Seasons site

While the site contains some great imagery and content, there is plenty of room for improvement, and it's a big fail on accessibility...

15 comments

Usability and AB/Multivariate Testing – a special relationship

Website optimisation teams are so much more effective when UX/Usability Consultants and AB/Multivariate Testing experts work closely together.  

We have seen first-hand the difference this makes to the conversion rate optimisation process.

7 comments

Now showing at a cinema near you, or is it?

During a recent spot of unavoidable eavesdropping in a slow-moving queue, I overheard two ladies expressing great frustration at their less than positive experiences on cinema websites.

We decided to investigate, and asked potential users to visit three sites and carry out some simple, typical tasks that cinema-goers would be likely to perform online.

The sites we tested were Cineworld, Empire Cinemas and Odeon.

9 comments

Understanding user experience within customer centricity

This article is the first in a series of extracts taken from Econsultancy's new Internet Marketing Strategy Briefing. The free-to-download report covers the most important online trends in digital marketing that we are witnessing.

This extract, written by Econsultancy's Research Director, Linus Gregoriadis, will focus on the user experience aspect of customer centricity, although other topics covered within the document include channel diversification, data, social media and content strategy.  

2 comments

25 brilliant examples of Facebook brand pages

I love to see brands generating innovative, engaging and creative advertising online. Yet, I’m always surprised at how little effort companies put into Facebook from a creative perspective, especially given the noise they make about using the platform and the levels of engagement often put in.

Arguably, Facebook does have a static format that needs changing, but it’s not that difficult – or expensive – to come up with some great landing page manipulation through Facebook Markup Language (FBML)... And some brands are taking advantage of this, to great effect.

Here are a few examples from our How to Create Amazing Facebook Pages guide...

114 comments

12 brilliant 404 pages

A huge part of user experience is ensuring site navigation is as easy as possible, in order to retain anyone who happens to be browsing your site. But what happens if there’s a broken link or a page doesn’t load? 


The answer has two scenarios: Either the user will leave, or with a bit of help, will find their way to the right page. More often than not, in these situations, it’s the 404 page that will decide the outcome, so how can you maximise their effectiveness?

33 comments