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I believe that if you resort to using a ghost-tweeter to update your Twitter feed then you’re doing it wrong.
Why? Well mainly because I think social media is about customer (or audience) centricity. It is about placing the customer at the very heart of your business, and caring about what they have to say. And as such it has an impact on – and it reflects – organisational culture.
The brands that are doing social media right are very much focused on listening, sharing, communicating and responding. Outsourcing these tasks is myopic, and it can also be rather dangerous (especially if you fire the ghost-tweeter and fail to change the passwords to your social media accounts).
Great businesses depend on great people, and that's particularly true in the tech and digital marketing industries, where many of a company's possible advantages lie in the gray matter of its employees.
When recruiting new hires, many companies turn to job postings to attract a broad, diverse pool of candidates. But the process can be difficult, and many companies struggle to turn job postings into interviews and great hires.
Pagination, the breaking up of content across multiple pages, is a common practice and in many cases, a product of good design.
After all, there are plenty of cases where pagination creates a more pleasurable, higher-performing user experience.
But pagination isn't always desirable. Some sites, for instance, employ pagination in a questionable attempt to boost page views, and thus ad impressions.
Content farming may be a big business, but that doesn't mean that companies in the business of content farming are particularly well-liked.
The questionable quality of content produced by armies of authors paid to crank out search engine-friendly content has, not surprisingly, led Google to crack down on the content farmers.
But the internet is increasingly finding content from a new and perhaps even more controversial source: computers themselves.
Organisations are employing a variety of digital sales and marketing tools, channels, content and practices to generate awareness and traffic to their web assets, but the percentage of that traffic converted to contacts, prospects, leads and actual business is woeful.
Why is that, and what can we do?
This post presents the idea of an 'Engagement Zone' that integrates content access, next steps, calls-to-action and marketing automation into a custom conversion solution.
Using a freelance copywriter isn't just about flexibility and convenience. It's often the best way to get a quality result.
A few weeks ago, Sharon Flaherty wrote a guest post here entitled Want quality content? Produce it in-house. As her title suggests, Sharon argues that the best way to get high-quality content is to employ an in-house copywriter.
Although I commented on the post, I feel it deserves a more considered response, so here it is.
The debates over what constitutes journalism, and what the future of journalism will look like, rages on.
Last week, a firestorm erupted when TechCrunch founder Michael Arrington announced that he was launching a fund to invest in technology startups.
TechCrunch, of course, which is now owned by AOL, is a blog focused on technology startups, and while Arrington will apparently be off the editorial payroll, he'll still be able to contribute as an unpaid blogger.
Adding fuel to the firestorm: the fact that AOL itself is investing in Arrington's fund.
As the social media space matures, more and more businesses are looking to social networks as a way to better engage with and understand their customers.
Increasingly therefore, companies need to focus on how best to invest in the right staff and processes so they can build future-proofed, socially active businesses.
For journalists, the present day may seem like both the best of times and the worst of times.
Traditional news organizations, disrupted by the internet, are struggling, making it harder to turn journalism into profit.
But at the same time, change brought about by the internet is creating exciting new opportunities for journalism.
It's easy to forget that more than a decade ago, when 'blog' was still a nascent buzzword, Twitter co-founder Evan Williams launched a service that would help propel blogging into the mainstream.
That service, Blogger, was acquired by Google in 2003, and a year later, Williams left to pursue new opportunities.
Online, 'linkbait', well done, is a proven source of traffic. Those catchy, often scandalous-sounding and sometimes deceptive headlines, coupled with juicy gossip, wild speculation or blood-boiling content may not necessarily deliver much in the way of value to advertisers, but for many publishers, it's a staple diet.
But what about print-based linkbait? Can some of the tried and true linkbait techniques work for, say, a magazine?
Just as you can use traditional Search Engine Optimisation (SEO) techniques to make your web pages more visible in online searches, you can optimise your videos to make them more visible on YouTube.
This is certainly a desirable goal. Research has found that video is the universal search category that is most visible in Google searches, and YouTube content was found to be most prominent when video integrations do appear on Google.
And of course, as the most important video platform and video search engine in the world, YouTube has the potential to be a powerful marketing tool. So what factors do you need to consider?