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Posts in Customer Experience

Ten things Asda can do better online

Having launched its online shopping service in 2000, Asda recently overtook Sainsbury's to become the UK's second biggest online grocer.

ASDA homepage

Its online sales have been growing, but it still trails behind Tesco, with around 16.9% of the UK online grocery market compared with 31.3% for its rival, according to figures from July this year.

On most retail sites there are always areas which could be improved, so we've taken a look at the site from a customer experience perspective...

8 comments

Site review: Popego

Popego is a startup which was announced at the TechCrunch 50 conference this week, aiming to help you to 'enjoy a more meaningful web'.

Popego

Popego plans to do this by joining up all the accounts and profiles you have created around web and using this information to bring you relevant content.

3 comments

Customer retention - you cannot be serious

Retention is high on the agenda for companies struggling to make money from cash-strapped consumers, but their words and deeds are not always in tune.

Research from analytics company SPSS suggests that customer retention tops the concerns of executives, with 34% claiming it is their number one priority.

This compares with 8% rating acquisition as their top concern; a remarkable turnaround from last year, when acquisition was rated most important by 40% of participants.

1 comment

PayPal's disappointing shopping search engine

It was announced recently that US shopping search engine TheFind.com will provide its search technology to PayPal Offers, which returns results exclusively from merchants that accept payments through the eBay-owned system.

The US version is a useful (and fairly popular) service, so I've been trying out the UK site to see how it shapes up...

4 comments

Review: Yammer - Twitter for companies

Launched this week as part of the TechCrunch50 conference in San Francisco, Yammer has taken the concept of Twitter and directed it towards improving communication between work colleagues.

We've been trying it out...

7 comments

Review: My eBay beta

Having already made some changes to its feedback policy and search, the online auction site has recently introduced a new 'My eBay' summary page for users in beta.

My eBay beta

I've been selling a few items on eBay lately, so I decided to check out the new format to see how it works...

1 comment

Announcing E-consultancy's Innovation Awards

Does the internet industry need yet another awards night? After three years of debating this question we've decided that there's a bit of a gap in the market. And this is why we’ve just announced the launch of our Innovation Awards.

Entries are now open for those clients, agencies and suppliers that have been involved in innovative web projects and technologies during the past year. There are 15 categories to choose from.

Judging will be determined by E-consultancy's analysts and a panel of industry experts including Apple, Google, Dyson, BBC, Orange and innocent drinks.

The awards will be announced and presented at London's glitzy Park Lane Hotel on 2nd December.

0 comments

Site review: Raptr

Raptr, a social network which tracks users' gaming activity on their Xbox, PS3, Wii and PC, has just launched in public beta.

Raptr

Amongst other things, it lets you know when your friends are gaming, which is a nifty idea. I've signed up to see how it works...

0 comments

Site review: SkyScanner

Flights search engine Skyscanner recently launched a redesigned version of its site in beta, with the aim of making it smoother and more usable.

Skyscanner

There are plenty of travel search engines around, so how does the new Skyscanner measure up? 

9 comments

Site review: Authonomy

Authonomy, a site from publisher Harper Collins, is a social network which will allow aspiring writers to exhibit their talents online.

Authonomy

Publishers receive too many manuscripts to sift through themselves, and this seems like a good way to sort the wheat from the chaff, so how does it shape up? 

0 comments

IA: Bottom up meets top down in School of Everything

The innovative School of Everything offers a great chance to learn from others like you. 

But will its combination of user-generated and company-generated navigation help or hinder findability in the long run?

0 comments

Using PayPal's IPN system

One of the benefits of having your own merchant account is the level of integration that it provides.

A payment gateway enables your customers to pay without leaving your website, and there is almost no limit to the ways that you can build specific functionality related to payments that makes business easier for customers and your business.

3 comments