Posts in Customer Experience

Would you buy a diamond ring from this website?

This week's episode of Dragons' Den featured Gloucestershire jeweller Clive Billing asking for a £255,000 investment in his website diamondgeezer.com.

diamondgeezer homepage

Billing received an offer from three of the Dragons (the highest ever in the programme's history) but backed away due to the 40% equity the VCs were demanding. See him here via the iPlayer.

Have the Dragons missed out on a golden opportunity? Or has Billing? We have taken a look at the site to find out...

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Site review: Google Knol beta

Google Knol, the search engine giant's answer to Wikipedia, launched in public beta last week.

Knol homepageWe've taken a look to see how it measures up to the popular online encyclopedia, and whether it offers any potential SEO benefits...  

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Argos beats competition with user-friendly web design

Everyone knows clear and easy to use design is important for web sites and pays well to have in the competitive online environment. How exactly to achieve that goal and how to measure the user friendliness of your web design is often much less clear...

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Site review: Mirror.co.uk redesign

In a bid to catch up with its tabloid rivals online, Mirror.co.uk launched the first stage of its website redesign last week, starting with a new look for the homepage.

New Mirror homepage

We've taken a look at the site to see what other improvements have been made...

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Site review: Deezer - free on-demand music

Formerly known as Blogmusik.net, Deezer offers free, on-demand music from record labels, including Universal, Warner and Sony BMG.

Deezer

Already popular in France, it has recently launched a version of its service in the UK. We have been taking a look... 

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Is the downturn leading to greater use of e-commerce?

Evidence suggests that as more people are feeling the pinch of higher fuel and household bills, they are seeking savings online. 

Could greater use of e-commerce be a silver lining to the cloud of the Credit Crunch?

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Site review: Telegraph.co.uk revamp

Telegraph.co.uk unveiled its new look website this week, with the stated aim of increasing the number of pages each visitor views on the site.

New Telegraph homepage

We've taken a look to see how it shapes up...

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Web-based HTML and CSS validation tools

Are you validating your website's HTML/XHTML and CSS? If not, you should be.

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Site review: Mothercare

Mothercare's online sales have risen dramatically over the past financial year. They reached a total of £85.5m, an increase of 78% on the previous year.

With this kind of performance, the company must be doing something right online, so we have decided to take a look at its website...

Mothercare homepage

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Q&A: Vicky Smith of Travel.co.uk

Travel.co.uk is the latest entrant into the travel comparison market, having launched last week with a website that compares package holidays from some of the UK's top tour operators and travel agents.

Travel.co.uk

We talked to Travel.co.uk's Marketing Manager Vicky Smith about the site...

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To phone or not to phone?

I recently worked with a client who runs a relatively small e-commerce operation as a second business.

He lamented the fact that when he provided a phone number on his website, his sales more than doubled but the time required to run the business also more than doubled because of all the phone calls, which was not viable for him.

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What should you have in your shopping basket?

Shopping baskets are a key part of the design of an e-commerce site, forming a stepping stone between finding products and entering the checkout process.

They also provide a useful way to review the products selected for purchasing, and offer site owners a chance to reassure customers about security and payment options.

Let's look at some examples of basket design used by popular online retailers, to see what works, and what doesn't...

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