{{ searchResult.published_at | date:'d MMMM yyyy' }}

Loading ...
Loading ...

Enter a search term such as “mobile analytics” or browse our content using the filters above.

No_results

That’s not only a poor Scrabble score but we also couldn’t find any results matching “”.
Check your spelling or try broadening your search.

Logo_distressed

Sorry about this, there is a problem with our search at the moment.
Please try again later.

Posts in Customer Experience

Yahoo! ugrades its user experience

Yahoo! has made a number of changes to its search engine, adding a search assist feature, as well as beginning to display videos, photos and other media in search results.

0 comments

Banks adopt content targeting in push for growth

Acquisition-minded high street banks are embracing content targeting, to personalise the experience of visitors and boost conversion rates.

HSBC, Lloyds TSB, Barclays and Halifax are using technology provided by TouchClarity, which serves content and product recommendations that are relevant to each visitor based on a range of factors.

0 comments

Microsoft reveals Live Search updates

Microsoft has revealed a number of updates to its search engine as it attempts to claw back some market share from Google, including the planned introduction of a version of Google's Universal Search.

The planned changes, will will be introduced over the next few weeks, were unveiled at the company's Searchification event yesterday.

1 comment

Cotswold Co revamps e-commerce website

The Cotswold Company launched a revamped version of its e-commerce website this week, with improved navigation and an easier to use checkout function.

1 comment

Evening Standard unveils new website

The Evening Standard launched a new website this week with news, blogs and comment from the London daily.

Evening Standard

0 comments

Beware the Flickr brain police

Flickr, the supercool photo-sharing site, has started a storm in a user-generated teacup by deleting a picture of a child smoker.

The Yahoo-owned company has a blanket policy about children and cigarettes – the two shouldn’t mix and as such it doesn’t allow pictures of nicotine-addled kids on its site.

1 comment

Sky Sports redesign - has it affected usability?

Sky launched a new version of its Sky Sports website last month, adding a range of blogs and podcasts, and redesigning the website’s navigation.

The new site design certainly looks good, but has the site’s usability suffered, as this article suggests?

1 comment

Microsoft to relaunch Live Search

Microsoft is set to unveil an updated version of its search engine at its 'Searchification' event for journalists next week. Today, it has rolled out an updated version of the homepage.

2 comments

UK etailers failing to provide contact details - survey

A new study of the UK's online retailers has revealed that many e-commerce sites are not offering customers a range of contact details, while many offer limited delivery options and no customer feedback features.

The survey,  from website monitoring firm NetExtract analysed a sample of 10,000 e-commerce websites in the UK. It found that many e-commerce sites are missing very basic options.

4 comments

Site problems cause customers to flee

More evidence of the effect poorly functioning websites can have on etailers’ customer relations – this time from a poll of US consumers by Harris Interactive.

The survey found almost nine out ten respondents have experienced problems when making a transaction online, and 42% of those that have defected to a rival or abandoned the process.

0 comments

Google launches Adsense for Mobile

Google has expanded its mobile advertising line-up with the launch of Adsense for Mobiles, which will contextually target advertising onto mobile site content.

According to the search giant, the ads will provide a new source of revenue for mobile publishers, as well as giving an incentive for exisiting websites to produce mobile versions.  

0 comments

TescoCompare.com - is it any good?

Tesco's new financial price comparison site was launched by the supermarket giant last week as it moves into a market dominated by confused.com and moneysupermarket.com.

3 comments