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Posts in Customer Experience

Revealed: world's top 10 user experience gurus

As part of our recent usability research, we asked respondents to name their favourite gurus in the field of user experience, with the aim of producing a Hall of Fame.


Charities failing to make the most of the web

Many of the UK's charities are failing to make the most of the internet, according to E-consultancy's second annual Charity Website Benchmarks  report, with research conducted by iConcertina.

The study found that many charity sites have improved in terms of usability and communication, but there is still a lot of work to be done when it comes to transparency and accessibility.

Some 120 charity websites were benchmarked across six core areas: usability, accessibility, communication, transparency, responsiveness and integration. We'll look at some of the headline findings after the jump...


Facebook developers to profit from VC interest

US venture capital firm Bay Partners has launched AppFactory, a program that will invest in developers creating applications for the Facebook platform.

The FT reports that Bay Partners is looking to make up to 50 investments of between $25,000 to $250,000 (£12,000 to £120,000) to help developers build Facebook applications.

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Google adds developers' Mapplets to maps

Google Maps has launched an on-site applets platform that could do for the mapping tool what Apps have done for Facebook.

Mapplets are mini web applications that can be bolted on to extend a user's Google Maps experience with a range of new functions, from petrol prices to Manchester's Metro system.


Why do customers abandon the checkout process?

Problems with the checkout process constitute the single biggest loss of revenue for many e-commerce sites, with almost half of online retail transactions abandoned at this stage.

According to figures from Marketing Sherpa, the average abandonment rate for shopping carts is 60%, of which 12% give up before hitting the checkout. This means 48% of potential customers bail out at the checkout stage.


Seedcamp launches event for tech startups

Seedcamp is a week long event to help European tech startups which aims to bring together young entrepreneurs with mentors, VCs and other experts.

The team behind Seedcamp includes Saul Klein, venture partner at Index Ventures. Twenty startups will be invited to the event, with the best five teams receiving funding for their ventures.

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Google encourages gadget developers

Google has launched a pilot programme that will provide funding to developers using its gadget API to develop their own applications.

Under the scheme, developers can apply for a grant if their app is in Google's gadgets directory and has at least 250,000 weekly page views.


Trinity Mirror revamps local news sites

Trinity Mirror has started a major revamp of its regional news websites with the relaunch of its online properties for Liverpool. 

Liverpool Daily Post


Accessibility Best Practice - Switch Off to Get On?

After the high profile that accessibility was given 18 months ago following the introduction of the Disability Discrimination Act, have things really changed?


Widgets driving traffic to photo websites

Hitwise UK has some interesting figures showing how effective widgets can be in driving traffic to websites from social networks.

Slide.com and RockYou, two providers of photo-sharing widgets, have moved rapidly up the rankings in the photography websites category, according to Heather Hopkins.


Google introduces images to news search

Google has added an option to its news service that allows users to scroll through images in search of stories.

Google News Images


CNN.com to revamp news site

CNN is planning to relaunch its main news site in July with a major redesign and a number of Web 2.0 features, extending the site's choice of video and user-generated content.

CNN homepage

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