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Two news stories caught my attention recently – the UK launch of the iPhone and the scandal at the BBC over naming Blue Peter’s kitten.
You might not think they are related, or related to usability - but I beg to differ.
There are a lot of excellent websites out there and many have focused on improving the user experience in recent years, but there are still a lot of sites that fail to pay enough attention to usability issues.
After the jump, our list of the things that annoy us about websites, some from well known brands who really should know better...
E-consultancy's recent Travel Website Benchmarks report looks at ways to reduce abandonment once a customer has decided on the travel product they wish to purchase.
A certain amount of drop-off is to be expected at this stage in the process, and customers abandon the process once they have selected a flight or hotel for a variety of reasons.
Yahoo! has made a number of changes to its search engine, adding a search assist feature, as well as beginning to display videos, photos and other media in search results.
Acquisition-minded high street banks are embracing content targeting, to personalise the experience of visitors and boost conversion rates.
HSBC, Lloyds TSB, Barclays and Halifax are using technology provided by TouchClarity, which serves content and product recommendations that are relevant to each visitor based on a range of factors.
Microsoft has revealed a number of updates to its search engine as it attempts to claw back some market share from Google, including the planned introduction of a version of Google's Universal Search.
The planned changes, will will be introduced over the next few weeks, were unveiled at the company's Searchification event yesterday.
The Cotswold Company launched a revamped version of its e-commerce website this week, with improved navigation and an easier to use checkout function.
The Evening Standard launched a new website this week with news, blogs and comment from the London daily.
Flickr, the supercool photo-sharing site, has started a storm in a user-generated teacup by deleting a picture of a child smoker.
The Yahoo-owned company has a blanket policy about children and cigarettes – the two shouldn’t mix and as such it doesn’t allow pictures of nicotine-addled kids on its site.
Sky launched a new version of its Sky Sports website last month, adding a range of blogs and podcasts, and redesigning the website’s navigation.
The new site design certainly looks good, but has the site’s usability suffered, as this article suggests?
Microsoft is set to unveil an updated version of its search engine at its 'Searchification' event for journalists next week. Today, it has rolled out an updated version of the homepage.
A new study of the UK's online retailers has revealed that many e-commerce sites are not offering customers a range of contact details, while many offer limited delivery options and no customer feedback features.
The survey, from website monitoring firm NetExtract analysed a sample of 10,000 e-commerce websites in the UK. It found that many e-commerce sites are missing very basic options.