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Posts in Customer Experience

Mike Rundle throws stones at Luddite VCs, Arrington and Godin

Mike Rundle has written a post called The Catch-22 of Web 2.0 in which he says he feels like “the only person seeing certain things happen – like watching a train wreck in slow motion”.

Mike is a top web designer who makes some cynical points that don’t make too much sense from where I’m sitting.

So let’s go through them one by one…

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Are Social Conferences the 2.0 of conferencing?

A social conference is a physical embodiment of the web 2.0 world and like the web itself presents a unique and invigorating opportunity to communicate and connect. Is this the future of conferencing?

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Sites clash with measurement firms

A "cacaphony of complaints" from web publishers has prompted the Interactive Advertising Bureau (IAB) to put pressure on the industry's two major metrics firms to improve their methodologies and transparency, reports AdWeek .

The magazine says several top publishers have expressed doubts over the unique user and traffic data being provided by Nielsen//NetRatings and comScore Media Metrix, both of which are preparing to be audited.

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Your chance to improve usability standards

I have recently returned from an international standards meeting in Washington (and that is a story in itself – I nearly had to fly without my laptop and Treo – aargh!) where we were discussing the revision of the human centred design standard ISO 13407.

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Ways that highly-designed websites can still be accessible and search friendly

There continues to be a tension between web design that is “highly-designed” and web design that is accessible and search engine friendly. The former sites tend to be Flash only or rely heavily on DHTML.

So it is possible for a site to be beautiful but accessible?

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Dr Martens launches new website freedm2.com – beautiful but flawed?

Dr Martens has launched a new website at freedm2.com through Saatchi Interactive. The site aims to increase engagement with customers using a range of multimedia interactions and ‘social’ elements, such as creating and sharing videos and music.

But it is all in Flash, you can’t buy shoes, and the registration doesn’t seem to work…

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MSN exhibits great use of Ajax, good for the web

Over at Ajaxian yesterday, Michael Mahemoff gives a heads up on the latest Web 2.0 move by MSN, which sees them offer pretty much as yet unheard of Ajax driven user features for their image search. 

It’s great, but it’s also gimmicky – KISS.

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Red tape and protocol hinder web development

I have noticed a worrying shift in attitude in large companies which needs addressing.

Five or so years ago, our clients would use web analytics to continually carry out small tests on the website, measure the improvements and test again. This iterative web development process now seems to be hugely hindered by red tape and protocol.

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Web 2.0 needs to lose the social software thing, please

Following up from the d.Construct post yesterday, I wanted to talk about the apparent obsession with social software at the moment, and to ask for comments on why you think it’s so. Seriously, there are so many other things that can be done!

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Thoughts on d.Construct 2006 conference

If you’re watching the Web 2.0 scene in the UK then you might be interested in some thoughts on the annual d.Construct conference I attended last Friday.

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Should you Bump up your Desktop?

For most busy people, the desktop is their short term dumping ground for files that they intend to put somewhere specific. The BumpTop is meant to make your messy computer desktop more like a messy real desk top - but do users want that or would they find a file explorer's built in organisational system more usable?

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Survey highlights sites' sway over music tastes

Recent moves by social networking sites into the digital music business have been backed by a new report.

The 2006 Digital Music Survey, carried out by Entertainment Media Research, shows the likes of Bebo and Myspace have a strong influence over the way listeners’ discover and purchase music online.

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