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The BBC has launched a redesign of its homepage, adding all kinds of zeitgeisty Web 2.0 features, as well as allowing users to customise the site.
Providing feature filtering on e-commerce websites is a no-brainer in terms of improving the user experience, so why aren't more retailers doing it properly?
Effective feature filtering allows shoppers to remove much of the pain of finding products. When there are hundreds of products to display these tools are essential.
I spotted an interesting article in the Washington Post, which looks at online auction giant eBay and its plans to improve the user experience in 2008.
The story focuses on eBay’s proposed introduction of a shipping fees ratings scheme, to clamp down on sellers who charge bargain basement prices but make profits on exorbitant delivery ‘costs’.
All good, but what about the improvements that eBay’s website has been in need of for a considerable time? Adding functionality and tweaking its ranking algorithms are one thing, but what I think it needs is some proper usability testing and a bit of a makeover.
Professional social network LinkedIn has launched a developer platform as well as a redesign of its website.
As previously outlined by CEO Dan Nye, the new "Intelligent Application" platform will not be as open as that of rival Facebook, and will be limited to ‘business productivity applications’.
Online retailers still have much to learn about customer experience, and are missing conversion opportunities by not producing more usable websites.
This is the verdict of FutureNow's 2007 Customer Experience Study, which looked at over 300 US e-commerce sites, and grading them on 69 customer experience factors.
Major UK firms take an average of 46 hours to respond to customers' emails, according to a new study that shows pretty mixed levels of customer service online.
What's more, that's 13 hours more than the average last year.
Serial relauncher Technorati has revamped its website yet again, adding a blog/news aggregator to the homepage.
While there are many excellent e-commerce sites around, many online retailers are still making some schoolboy errors on their websites which can have a negative effect on sales and customer satisfaction levels.
Customers want a smooth experience when visiting a website, and if they encounter errors, or are frustrated by usability problems, then many will abandon their purchases and shop elsewhere.
What then, are the common mistakes made by e-commerce companies?
With mobile phone penetration significantly higher than PC ownership, why has mobile internet yet still to take off?
While many predict that mobile internet is set to explode, could its simplicity also be its biggest failing?
Web analytics and measurement are playing an increasingly pivotal role as marketers strive to deliver the best possible customer experience, according to two pieces of research published by E-consultancy this month.
Nearly half of online shoppers in the UK have apparently purchased an item online but faced disappointment once it has been delivered.
The figure comes from a survey of over 2,000 consumers by vzaar.com, which provides video technology to sellers on eBay.
It, not surprisingly, says the research highlights the role good quality videos and images can play in boosting online sales.