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Posts in Customer Experience

Do your users know their RSS from their elbow?

Whilst we get all excited about social software and Web 2.0, does the average web user care at all?  Should they?

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Mozilla releases new Firefox 2.0 to compete with IE7

Firefox 2.0 released Just a week or so after Microsoft launched Internet Explorer 7, Mozilla has released the new version of its open source browser - Firefox 2.0 - prompting some people to suggest that the browser wars of the ninieties are back on.

Features of the new Firefox browser include phishing protection, which reports if a web site may be malicious; session saving, which restores windows or Firefox tabs if the browser crashes; improved access to Web feeds; spell checking; and search suggestions.

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Ordnance Survey opens up to developers

Mashup enthusiasts will be pleased to hear that the Ordnance Survey is to release an API for non-commercial applications.

The organisation – whose data access policy has long been the subject of debate – announced the move at an event in its Southampton HQ on Friday.

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Online charities and Web 2.0 - interview with Dean Russell

In summer 2006 E-consultancy published a report called Online Charity Benchmarks, which was compiled by iConcertina, a London-based new media agency with a focus on the charity sector.

We talked to iConcertina's Dean Russell to further investigate the study and the drivers behind it...

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Online safety scheme to get revamp

Word has reached us that the Interactive Media in Retail Group (IMRG) is preparing to re-launch its ‘Internet Shopping Is Safe’ scheme, which aims to reassure UK consumers about online security.

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Jobs shrugs off Zune threat

Apple boss Steve Jobs has laughed off fears over Microsoft’s threat to the iPod through its upcoming digital music player, Zune.

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IE7 upgrade may cause problems for web developers

IE7 is coming...According to Microsoft’s IE Blog, the new version of the Internet Explorer browser will be ready this month, and some web developers are concerned about the new version’s compatibility with some websites.

IE7 will be available for download this month, with the new browser being delivered to Microsoft customers via automatic updates soon after.

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Marketers in the dark: Visitors vs Concurrent Users - Web Capacity and Load Testing

When your sales conversion is lower than expected - asking the tech team for web performance metrics may not help: visitors per hour is not enough, concurrent users is plain unhelpful.

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Clustering your search results

I have been thinking a lot about search lately, not only due to my reliance on Google that we all now share, but also because I currently reading an excellent book, The Search by John Batelle , about all things search and Google.

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Will Yahoo mash-ups save us from Hotmail?

Yahoo’s decision to open up its email API is great news for web mail users and is a great example of what Web 2.0 is about. How long will it be before a major retailer like Tesco follows suit?

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Yahoo! links up with homepage provider

Former Google France boss Franck Poisson has hooked up with Yahoo!, which will provide advertising and search services on Webwag, his new customisable homepage venture.

The deal will see Webwag displaying sponsored links from Yahoo!, as well as launching what it claims is the sector’s first ‘personal wide web’ search feature – through which users can sift through their chosen content as well as the web as a whole.

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Users mystified by Web 2.0, says report

Nielsen//NetRatings has released a survey  that shows the latest internet trends and technologies are still a mystery to many UK consumers.

The report shows 52% of British web users believe online and digital technologies make their life easier, but a similar percentage say they find them difficult to follow.

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