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Posts in Customer Experience

Web 2.0 and UK newspaper groups

On a scale of one to two point zero, how are the UK’s newspaper groups doing in terms of their adoption of Web 2.0 concepts, tools and approaches?

Ian Delaney, a UK journalist who blogs about Web 2.0 over at twopointouch.com, alerted me to a fine piece of analysis conducted by the BBC’s Robin Hammon, who has looked into this topic in some detail.

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Paypal refunds users after technical error

Paypal, eBay’s online payment system, has refunded some of its UK customers after a technical glitch saw them charged twice for transactions.

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Can the community create cash flow?

We’re all aware of how important cash flow is to any business, especially start-up tech businesses where cash flow equals food on the table…  So how do the new raft of user generated content offerings plan to make their cash flow sustainable?

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Why asking 'why' is never a silly question

So I am now officially a blogger.  Indeed, I am an expert blogger.  At this point, I’d like to forget that ex- means ‘has been’ and ‘spurt’ is a ‘drip under pressure’.  But back to the point, once again my capacity for inaccurate prediction has struck gold. 

In my mind, blogging was always for other people – people with nothing better to do than fill the ether with their ramblings.  Not for people like me with valuable contributions to make to the digital world.  And yet here I am blogging away (on a late train home from work, in fact).

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Mobile internet not catching on

Three quarters of UK consumers don't use their mobiles to access the web, according to research.

The survey of 1,500 people, commissioned by hosting firm Hostway, found that 38% of mobile internet users are annoyed pages load too slowly, while over 25% find sites too hard to navigate on small screens.

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Windows Live Spaces launch hits problems

The launch of Microsoft's revamped blogging and social networking service has got off to a bad start after a flood of user complaints.

The Windows Live Spaces service, an updated version of blogging site MSN Spaces, was hit by problems with the statistics page and emoticons, as well as issues with email publishing, Friends Explorer and Firefox.

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.eu watchdog probes more "abnormalities"

The .eu watchdog said it is investigating evidence of further breaches of its registration rules since the launch of the top level domain (TLD) in April.

After confiscating over 70,000 Cyprus-based domain names last month, EURid said it is "looking into" relatively high numbers of registrations in other European countries such as Malta and Luxembourg.

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Web launch delays blamed on lack of content

A survey of digital agencies reveals that website launches are delayed by as much as three months because content isn’t ready or suitable.

Priorities cited for website projects were design (75%), development (55%) and search engine optimisation (65%), with only 10% of agencies questioned saying website content was top of their agenda.

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Supermarkets make it hard for disabled users

Four of the five major UK supermarkets are falling below minimum accessibility standards for disabled users, according to a report published today.

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Eureka! Google optimises its PPC Adwords quality algorithm

Will Google’s decision to introduce an algorithmic element into its Adwords ‘Quality Score’ spell the end for sponsored keyword arbitrage and add further pressure to affiliates to clean-up their act?

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10 reasons why I’ll swap my iPod for a Zune

I was given an iPod as a birthday gift a couple of years ago. Immediately, I fell in love with it, and it revolutionised my listening habits. It looks good, it is easy to use, and my particular model stored 5,000 songs, about half of my CD-based music collection.

But my love affair quickly turned sour. Over time, I have experienced various problems with the iPod and iTunes, some of which are listed after the jump.

43 comments

Why are you using Web 2.0 technologies?

I've been working on a project lately where there are elements of Web 2.0 (specifically Ajax stuff)  that keep being raised, almost without thought for form or function.

The end result is that I've forced the client in question to seriously consider why they want to do something, and what the benefit to the end user is. Of course, this adds caution to future thinking!

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