{{ searchResult.published_at | date:'d MMMM yyyy' }}

Loading ...
Loading ...

Enter a search term such as “mobile analytics” or browse our content using the filters above.

No_results

That’s not only a poor Scrabble score but we also couldn’t find any results matching “”.
Check your spelling or try broadening your search.

Logo_distressed

Sorry about this, there is a problem with our search at the moment.
Please try again later.

Posts in Customer Experience

Speed matters, according to Google

Marissa Mayer, Google's vice president for search products and user experience, has revealed an interesting experiment carried out by the search engine a few years ago.

The goal of the experiment was to determine the ideal number of results to display in response to a search query. Google surveyed its users, who decided 30 results on a page would be best, rather than 10 or 20.

0 comments

Web 2.0 design and layout tips

Ben Hunt at webdesignfromscratch has posted an excellent article on current Web 2.0 design trends, giving some recommendations on features that make a website appealing and easy to use.

Ben gives some examples of good Web 2.0 sites, including LinkedIn, Mozilla.org, and Protolize, as well as some tips which we list after the jump...

2 comments

Another year, another World Usability Day 2006 (14th November)

Last November, I sounded off about two things – one was that I did not like the tag line for World Usability Day 2005 – Making IT easy - and the other was that I didn’t think we had much good usability to celebrate.

0 comments

Online shopping growth driven by men

Men who can’t be bothered to go out shopping are helping to drive rapid growth in online retailing, according to a survey by the British Council of Shopping Centres.

FT.com reports that men have a ‘hunter’ approach to shopping – they know what they want and want to get it as quickly and painlessly as possible. Online shopping is the perfect way for them to do this.

5 comments

Google's Adam Lasnik interviewed by Lee Odden

Adam Lasnik describes himself as Google’s first ‘search evangelist’, and he works to improve relations between the search engine and webmasters.

Adam's job is to help webmasters with ranking and indexing issues either through communication or other means. In an interview by Lee Odden from MarketingBlog.com, Adam talks about search engine marketing and has some tips for webmasters. 

Some excerpts coming up…

0 comments

Jeff Bezos talks about Amazon Web Services

Amazon's Jeff Bezos Amazon's CEO wants to help you run your business, using the same technologies and operations that power Amazon.com.

In a great interview with Business Week, Jeff Bezos talks about the new services Amazon is offering to third party developers, providing computing power with its Amazon Elastic Compute Cloud, and its hosted storage service, Amazon S3.

Some snippets after the jump...

0 comments

Search startup uses blog readers to develop website

MojoPages, a new social search venture, has adopted a documentary-style videoblog to build buzz around its forthcoming launch, while engaging users even before a beta website has launched, to help with aspects such as design and usability.

The website, which will rank businesses in line with user ratings, aims to improve on standard directory-style services such as Yellow Pages.

0 comments

Fake Web 2.0 vs Real Web 2.0

Is YouTube really a Web 2.0 site? A pointless question, you might think, especially when its founders have just sold the site for $1.65bn.

But not according to a recent blog by Lawrence Lessig, which seems to have sparked off a weird political row over sites that allow users to share content online.

0 comments

Multi-channel firms ignore Online Customer Experience at their peril

Many organisations deserve credit for taking Customer experience seriously but what is not so apparent is how widely the quality of online engagement is being properly understood and digested.

0 comments

Users turned off by in-stream video ads

More than four in five users find in-stream ads on web video clips “annoying”, according to a study by Forrester Research.

0 comments

Top ten viral marketing mistakes

Entertainment marketing outfit AzACreations has come out with a ‘How To’ guide on advergaming – not a new area but one in which campaigns still see widely varying degrees of success.

The report provides some useful tips on how to make the games themselves grab users’ attention. These include: setting targets for players, clear rules, allowing feedback, and enabling in-game characters to grow and develop.

It also offers ten reasons why viral campaigns fail, which we'll list after the jump...

1 comment

Reasons to avoid Flash on your website

Web developers and businesses continue to develop Flash based websites, despite the well-documented drawbacks in terms of SEO and usability.

When used well, Flash can be a great tool for the presentation of rich content, but pure flash websites, though they may look good, can annoy the hell out of visitors.

After the jump, some reasons why...

12 comments