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Posts in Customer Experience

Should you Bump up your Desktop?

For most busy people, the desktop is their short term dumping ground for files that they intend to put somewhere specific. The BumpTop is meant to make your messy computer desktop more like a messy real desk top - but do users want that or would they find a file explorer's built in organisational system more usable?

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Survey highlights sites' sway over music tastes

Recent moves by social networking sites into the digital music business have been backed by a new report.

The 2006 Digital Music Survey, carried out by Entertainment Media Research, shows the likes of Bebo and Myspace have a strong influence over the way listeners’ discover and purchase music online.

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Mix Album delays launch after Dragons Den appearance

New online music outfit MixAlbum.com , featured on the BBC’s Dragon Den last night, has postponed its launch until next week after receiving unexpectedly high traffic after the show.

Founder Ian Chamings told E-consultancy the site, which was due to go live before his TV appearance, would launch next Tuesday after an upgrade of its processing power.

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Kiko founder Justin Kan talks about the eBay sale

Y Combinator-backed online calendar web app Kiko has attracted a lot of attention since being placed for sale on eBay last week. We've interviewed one of the founders to understand a bit more about the reasons behind the sale...

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Yahoo and Orange link up on mobile search

The Guardian reports that Yahoo is close to a deal with Orange to provide search services to the mobile operator’s subscribers.

The agreement, following a similar deal with 3, would be a boost for the portal in its battle for mobile search users against Google.

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Netvibes gets new cash injection

In another indication of growing interest among VCs in Web 2.0 outfits, Netvibes has raised US$15 million in a round of financing led by existing backer Index Ventures.

The Paris and London-based start-up, which claims to have recruited five million users of its customisable Ajax home page, plans to use the funding to help it take on rivals such as Microsoft's Live.com and Pageflakes.

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Web 2.0 to have high impact, says Gartner

Analyst group Gartner has included mashups, Ajax and other elements of Web 2.0 in a report that predicts which key technologies are likely to impact on businesses over the next decade.

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Web 2.0 and UK newspaper groups

On a scale of one to two point zero, how are the UK’s newspaper groups doing in terms of their adoption of Web 2.0 concepts, tools and approaches?

Ian Delaney, a UK journalist who blogs about Web 2.0 over at twopointouch.com, alerted me to a fine piece of analysis conducted by the BBC’s Robin Hammon, who has looked into this topic in some detail.

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Paypal refunds users after technical error

Paypal, eBay’s online payment system, has refunded some of its UK customers after a technical glitch saw them charged twice for transactions.

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Can the community create cash flow?

We’re all aware of how important cash flow is to any business, especially start-up tech businesses where cash flow equals food on the table…  So how do the new raft of user generated content offerings plan to make their cash flow sustainable?

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Why asking 'why' is never a silly question

So I am now officially a blogger.  Indeed, I am an expert blogger.  At this point, I’d like to forget that ex- means ‘has been’ and ‘spurt’ is a ‘drip under pressure’.  But back to the point, once again my capacity for inaccurate prediction has struck gold. 

In my mind, blogging was always for other people – people with nothing better to do than fill the ether with their ramblings.  Not for people like me with valuable contributions to make to the digital world.  And yet here I am blogging away (on a late train home from work, in fact).

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Mobile internet not catching on

Three quarters of UK consumers don't use their mobiles to access the web, according to research.

The survey of 1,500 people, commissioned by hosting firm Hostway, found that 38% of mobile internet users are annoyed pages load too slowly, while over 25% find sites too hard to navigate on small screens.

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