Posts in Customer Experience

User experience - latest roundtable briefing

E-consultancy has just published a User Experience Roundtable Briefing based on a lively discussion which took place in London last month.

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Website optimisation - less can be more

In the same way as more instruments don’t necessarily make a better tune or more words a better poem; when it comes to creating effective website pages, less is often more.

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iCrossing acquires web development agency

Digital marketing agency iCrossing has bought Proxicom, a US web development firm that has created sites for firms including Toyota, Epson and Dupont.

The acquisition will make iCrossing the largest private global digital agency, with 550 employees in the US and UK.

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Wikia acquires Grub for open source search project

Wikia, the company led by Wikipedia founder Jimmy Wales, has acquired Grub, a distributed crawling service that will be used to build an index for its Search Wikia project.

Grub, previously owned by LookSmart, has been released  under an open source licence for the first time in four years. It uses volunteers' idle computing resources to contribute to the project.

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Yahoo! offers tips on landing pages

Michael Mattis has offered e-commerce companies some tips for optimising landing pages on Yahoo!'s Search Marketing Blog.

Around half of all purchases online are preceded by a search, so making the most of your landing pages is clearly important. Here's a selection of Michael's tips...

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Details of Microsoft's new web analytics tool leaked

Microsoft is set to release a beta version of its web analytics tool this summer, and sneak previews of the Google Analytics competitor have already leaked onto the internet.

 

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Interview: E.ON UK’s Paul Squires on multi-lingual content

Are you catering for the thousands of people in the UK whose first language isn't English? If not, you might be missing a trick.

Here, we speak to E.ON UK new media manager Paul Squires about its multi-lingual content strategy and the potential boost it can give to customer service and sales.

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AJAX and accessibility - Jaws to the rescue?

RIAs like Ajax often have an accessibility weak spot since they need to work with JavaScript off to meet the basic accessibility guidelines.

Rumour has it that the next version of the popular screen reader Jaws may be able to handle Ajax interfaces. 

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Spock - a people search engine

Currently in private beta, Spock is a new search engine that aims to become the leading method for finding information about people on the internet.

Spock

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EU funds German search engine scheme

The European Union (EU) has approved funding worth €120m (£80m) for a German search engine project to be developed by firms including Bertelsmann, Siemens and Deutsche Thomson.

The Theseus project aims to develop the world's most advanced multimedia search engine, creating a set of tools for indexing images, sound and text.

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Indeed launches job search engine in UK

Indeed has launched the UK version of its job search engine today, aiming to deliver more comprehensive results for job seekers by aggregating job listings from a wide range of sites.

Indeed.co.uk

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Revealed: world's top 10 user experience gurus

As part of our recent usability research, we asked respondents to name their favourite gurus in the field of user experience, with the aim of producing a Hall of Fame.

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