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Online auction site eBay has come under fire from sellers that are critical of the company's policy of using contextual advertising, as they feel that these ads could be luring potential buyers away from the site.
The auction giant starting running ads from Google and Yahoo! last year and, according to Juan Carlos Perez, sellers are unhappy that the targeted ads compete with products that are already on eBay.
Smaller online retailers in the US are far more reliant on search engines to drive their traffic, according to a new study from Hitwise.
The research group looked into the search traffic of companies in Internet Retailer's top 500 list over the past two years, and found that half of merchants ranked 400-500 in the list received more than half of their visitors via Google, Yahoo! et al.
A new survey finds that, though many people feel that e-commerce makes their lives easier, many still have trust issues, especially in the case of online banking.
Standard Life Healthcare surveyed 1,021 UK adults about their attitudes towards using the web for e-commerce and financial services.
E-consultancy's recent Travel Website Benchmarks report looks at ways to reduce abandonment once a customer has decided on the travel product they wish to purchase.
A certain amount of drop-off is to be expected at this stage in the process, and customers abandon the process once they have selected a flight or hotel for a variety of reasons.
Figures from payments association APACS indicate that online banking fraud losses have declined by 67% over the past year, though online card fraud continues to be a problem.
The APACS stats show that online banking fraud losses, which includes phishing, have dropped from £22.4m for January to June 2006, to £7.5m for the first six months of this year.
Microsoft yesterday acquired Jellyfish, a shopping comparison site which offers cashback on purchases for users, and ranks retailers according to the amount they agree to lower their prices.
The terms of the acquisition were not disclosed, though Jellyfish raised $5m in funding last year from Kegonsa Capital Partners and Clyde Street Investments.
A new survey from Deloitte & Touche has provided more evidence of the influence of user-generated reviews on consumers, as well as their growing significance for brands and etailers.
The study focused on US shoppers, and found that of the 62% of respondents that read user reviews, more than 80% had been ‘directly influenced’ by them – i.e. the reviews had either confirmed their initial choice or changed their mind.
It’s great to see web start-ups and online ad companies appearing so prominently in this year's Sunday Times Tech Track 100, published by the paper yesterday.
Doncaster-based online travel agency Holiday Rooms Direct tops the league table after increasing its sales from £184,000 to just under £7m in two years, while the top ten also includes DVD rental company Lovefilm and local search firm The Best Of.
Yesterday’s papers were full of talk about plans by Tesco to grow its online empire and cause even larger headaches for online retailers in the UK.
Both the Observer and Mail on Sunday report that the supermarket giant is set to announce its long-anticipated move into the online clothing sector – one it has been planning since last year.
US e-commerce sales rose by over a fifth in the second quarter of the year, according to new figures from the Commerce Department.
The period saw online retailers generating adjusted income of $33.6bn, an increase of 6.4% from Q1 and 20.8% from the same period in 2006.
The Cotswold Company launched a revamped version of its e-commerce website this week, with improved navigation and an easier to use checkout function.
US company Revolution Money has launched MoneyExchange, a free online money transfer service, as a direct competitor to PayPal and Google Checkout.
The service is backed by AOL founder Steve Case and has also received funding from Citi, Deutsche Bank and Morgan Stanley.