Posts in Ecommerce

Many online purchases disappoint shoppers - survey

Nearly half of online shoppers in the UK have apparently purchased an item online but faced disappointment once it has been delivered.

The figure comes from a survey of over 2,000 consumers by vzaar.com, which provides video technology to sellers on eBay.

It, not surprisingly, says the research highlights the role good quality videos and images can play in boosting online sales.

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Etailers struggle to cope with Cyber Monday traffic

Internet shoppers in the US are reported to have spent around $733m (£355m) on 'Cyber Monday' - the biggest day of the online retail year.

Figures from comScore suggest Amazon and Wal-Mart attracted the most custom, while the overall number of people shopping online was up 38%.

However, the traffic also caused issues - some sites were operating up to 400% slower than usual while Yahoo's Merchant Solutions service buckled under the strain.

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Yahoo! retail partners miss out on Cyber Monday

Yahoo!'s Merchant Solutions service was hit by a series of outages yesterday, costing many small business customers dearly on what is thought to have been the busiest day of the year.

Partners of the hosted e-commerce service complained that shoppers were receiving "system unavailable" messages when trying to complete transactions.

And all on a day in which online sales were predicted to reach $700m in the US. 

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Online spending to pass £15bn in Q4, says IMRG

Online retail spending is set to pass £15bn in the last quarter of the year, according to stats from the IMRG.

The group says that higher interest rates and the credit crunch have slowed e-commerce growth slightly, but online shopping is still growing twenty times faster than offline.

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Brands blamed but not blamed for phishing attacks

Brands that are adopted by phishers to hoodwink web users can have their reputation seriously damaged, according to a new study by YouGov.

Yet web users don’t point the finger at companies when it comes to protecting consumers against such attacks.

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UK shoppers first in the Xmas queue

The Christmas shopping season would seem to be already well underway for online retailers in the UK, according to stats from comScore.

The measurement group says UK-based etailers generated 23% more visits to their secure web pages in the third week of November, compared to October as a whole.

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Online groceries have a shorter shelf life – Which?

Online supermarkets stand accused of delivering groceries with a short shelf life, according to a new survey by Which?

The supermarkets have reacted angrily to the research, claiming that their staff are  told to pick the freshest items available for internet customers.

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PayPal targets new sites via virtual payments

PayPal is reportedly set to launch a virtual payment system to extend its reach onto sites that don’t currently run its software.

Called PayPal Secure Card, the browser plug-in can detect when a shopper lands on an etailer’s checkout page and automatically fills in their stored financial details to save them time.

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Employees criticised for Xmas shopping from work

A new survey has estimated that UK companies stand to lose a total of 28.7m man hours over the Christmas period due to staff doing their shopping online.

The survey, by YouGov for a software security firm (reported in Computer Weekly), decides that the 45% of workers that admit to shopping from work will spend an average of 22 minutes a week doing so. 

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Trust in online shopping improving - study

New research suggests that trust in online retail is improving, though 24% of shoppers still have concerns over the issue. 

According to the IMRG’s E-Customer Service Index, confidence in e-commerce security has risen 2% over the past three months to 76%.

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Sainsbury's increases online orders

Sainsbury's said it would continue scaling up its web operations after posting a 40% increase in internet sales during the six months to October.

The supermarket said it was taking around 80,000 online orders per week at the end of the period - more than the 60,000 it said it was at the same point last year, but far less less than rival Tesco, which at the last count was processing 250,000.

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Content optimisation - acquisitions a go-go

On-site content optimisation has hit the headlines a couple of times over the past weeks.

With two US competitors to our multivariate testing solution being acquired, the shape of this market has changed considerably.

Organisations from outside our space are taking a keen interest in optimisation and seeing us as a complementary value added solution.

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