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Posts in Ecommerce

Q&A: Rick Bruner, director of research at DoubleClick

DoubleClick is set to release the first European version of its annual Touchpoints study, which looks at the main influences behind consumers' purchasing behaviour online.

So we spoke to the company's director of research and industry relations Rick E. Bruner for a sneak preview. 


Online shoppers not deterred by cyber-crime

UK internet users are willing to take risks online as long as they feel informed about the consequences, according to a new report.

The Trustguide report, a collaborative research project by BT, the DTI and the University of Plymouth, found that surfers use specific online services not because they trust them, but because they think the benefits outweigh the risks.


Google dumps Froogle brand, cleans up UI

Google has announced some fairly dramatic steps aimed at reviving Froogle, its shopping comparison service, with a redesign of its user interface and a change of name.

The service now has a much more ‘it does what it says on the tin’ brand – Google Product Search – as well as a front end that the ad giant says will be simpler to use.


SMEs face CRM challenges, says Microsoft

Recent research commissioned by Microsoft has revealed that medium-sized businesses face a number of challenges in improving their approach to customer sales and marketing.

The research looked at the attitudes to customer management of medium-sized UK businesses, as well as looking at how customers are researching and making their purchase decisions.  


Zlio targets UK with DIY shop application

Zlio is a new service that allows you to create and personalise your own online shop, choose your stock from a range of online retailers and earn affiliate commission on sales.

It is nice and simple to use, and you can have a range of products for sale very quickly. After a brief registration process you can start adding products.

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Interview: Ted Speroni, director, EMEA, HP.com

Ted Speroni heads the European operations of HP.com, as well as the tech giant’s regional preferred online partner programme – an interesting case study in how to incentivise resellers via the web and drive sales through third parties.

We spoke to him recently about the challenges of running and managing the programme, as well as future plans for improvements.

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Chain of eBay drop shops cops it?

The future of Online Revolution, the UK franchiser of eBay drop shop brand iSold It, appears to be in the balance amid reports that it has gone into receivership.

The company is refusing to comment on its future, referring enquiries instead to accountants BDO Stoy Hayward.


Google Checkout launches in UK

Google has finally launched a UK version of its Checkout online payments processing platform.

The service is designed to compete with PayPal in the market to mediate customer-to-merchant transactions.

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Interview: Jay Bregman, CTO of eCourier

Jay Bregman  is one of the founders of eCourier, a hi-tech start-up targeting London's often-inefficient courier industry. It cuts costs by supporting online orders and tracking, as well as using software to automatically match couriers and customers.

We spoke to Jay about eCourier's benefits for online retailers - including potentially offering lower-cost same-day delivery.


Airline launches women-only site

In a move designed to woo more female flyers, American Airlines has launched a new website section for women only.

Women Travelers Connected offers tips on safety, information from fellow travellers and advice on saving travel time.


Web retailers cause wilfing

Shopping, news and travel sites are among the most likely to benefit from aimless web surfing or ‘wilfing’, according to a new survey.

Commissioned by Moneysupermarket.com, the study found UK internet users spend an average of two days a month browsing the web without any real purpose.


Index invests in 'Russian Amazon'

Rusian book, music and game retailer Ozon.ru has landed £9.1m in an investment round led by Index Ventures, and also involving Holtzbrinck Ventures and Cisco Systems.

Ozon.ru intends to use the capital to develop its logistics, expand product lines and establish new distribution centres across Russia.

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