Posts in Ecommerce

How to improve your website's credibility

Customers tend to make snap judgements about whether they can trust your company by looking at your site, so it's important to give the right first impression.

As many people still have concerns about shopping online, your website needs to appear as credible and trustworthy as possible.

Here are some tips:

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Web 2.0 to change fashion forever?

Yesterday the Financial Times published an article entitled: "The luxury world after Web 2.0"

It asks:

"What happens when following the fashion herd becomes wisdom of the masses? When everyone can become his or her own fashion editor? When "citizen" journalists replace glossy magazines as oracles of fashion?"

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Random House's Ros Lawler on widgets and Web 2.0

Publishing group Random House is set to launch a widget programme next month in a bid to mine the long tail of the online book market.

The move is the latest form of digital content to be developed by the company as it seeks to extend the reach of its products.

We caught up with digital marketing and publicity manager Ros Lawler to ask about the scheme, as well as the company's other online marketing ideas.

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User reviews a 'must' for etailers

New research from the e-tailing group has reinforced the importance of user reviews for etailers, with 98% of shoppers reading reviews before making a purchase.

The US-based study (pdf) concludes that reviews are a 'must-have' for e-commerce sites, so why are some retailers still not adding reviews?

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Countdown to Affiliate Summit West

There is now less than a week to go before Affiliate Summit  in Las Vegas which E-consultancy will be flying out to along with 2,600 other delegates from 30 different countries.

The scale of this event has grown massively since the first Affiliate Summit conference in November 2003 when there were 200 people. This reflects both the huge growth of affiliate marketing in recent years and also the hard work put in by organisers Shawn Collins and Missy Ward.

Ahead of the 9th Affiliate Summit, we asked Shawn some questions about the conference and the affiliate marketing landscape more broadly.

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SEO tips for product pages

The SEO benefits of product pages can often be overlooked, with many just offering basic product details, photos and a brief description.

So how can you make the most of them from a search marketing perspective?

Here are some suggestions...

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Q&A: Leon Bailey of OSOYOU

Leon Bailey OSOYOU is a social shopping site that displays fashion items from retailers including Marks & Spencer, Warehouse and Dorothy Perkins.

Launched in November 2007, it combines these e-commerce features with a social network that allows users to create their own wishlists, compare them and purchase the items from the site's partners.

We talked to OSOYOU marketing manager Leon Bailey to find out a bit more...

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Path Reporting 2.0: Let’s start looking at campaign path reports

We’ve all spent the last five years being told that banners influence search campaigns or that product terms influence brand term conversion.

Do the tools and data exist to properly back up the statements we can see if we were right to believe them?

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Etailers want more help to combat fraud - report

Online retailers are increasing expenditure on anti-fraud measures but lack support from government and law enforcement authorities, according to a new study.

Cybersource's latest UK Online Fraud Report (pdf) surveyed 165 UK businesses and 1000 consumers on methods being used to combat online fraud, as well as attitudes towards the issue.

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Can the affiliate model evolve?

With the popularity of the last click model dwindling, do affiliate networks need to evolve their approach to tracking sales in order to remain a viable channel for advertisers?

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How do e-commerce companies manage online returns?

Returns policies are a key battleground among online retailers for customer loyalty, since customer satisfaction is one of the most important metrics in business.

Yet a recent study by Snow Valley found that many UK web firms provide unclear or hard to find instructions for consumers that want to return purchased products.

Is there any benefit to this approach, when we know that highly visible policies can engender trust, helping to boost conversion rates?

After the jump, let's look at seven ways of improving your returns policy / strategy...

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Free shipping = lots of sales

Free delivery offers are the main driver behind online shoppers' purchase decisions - more so than even their site experience, a new study by ForeSee Results has indicated.

The company surveyed more than 10,500 visitors to 30 top retail websites in the UK to find out what drives site traffic, sales and satisfaction.

Over a third (34%) cited free delivery as the most important factor in their last purchase decision. A positive site experience was the only other thing mentioned by a significant amount of respondents (15%).

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