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Posts in Ecommerce

SMEs face CRM challenges, says Microsoft

Recent research commissioned by Microsoft has revealed that medium-sized businesses face a number of challenges in improving their approach to customer sales and marketing.

The research looked at the attitudes to customer management of medium-sized UK businesses, as well as looking at how customers are researching and making their purchase decisions.  

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Zlio targets UK with DIY shop application

Zlio is a new service that allows you to create and personalise your own online shop, choose your stock from a range of online retailers and earn affiliate commission on sales.

It is nice and simple to use, and you can have a range of products for sale very quickly. After a brief registration process you can start adding products.

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Interview: Ted Speroni, director, EMEA, HP.com

Ted Speroni heads the European operations of HP.com, as well as the tech giant’s regional preferred online partner programme – an interesting case study in how to incentivise resellers via the web and drive sales through third parties.

We spoke to him recently about the challenges of running and managing the programme, as well as future plans for improvements.

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Chain of eBay drop shops cops it?

The future of Online Revolution, the UK franchiser of eBay drop shop brand iSold It, appears to be in the balance amid reports that it has gone into receivership.

The company is refusing to comment on its future, referring enquiries instead to accountants BDO Stoy Hayward.

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Google Checkout launches in UK

Google has finally launched a UK version of its Checkout online payments processing platform.

The service is designed to compete with PayPal in the market to mediate customer-to-merchant transactions.

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Interview: Jay Bregman, CTO of eCourier

Jay Bregman  is one of the founders of eCourier, a hi-tech start-up targeting London's often-inefficient courier industry. It cuts costs by supporting online orders and tracking, as well as using software to automatically match couriers and customers.

We spoke to Jay about eCourier's benefits for online retailers - including potentially offering lower-cost same-day delivery.

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Airline launches women-only site

In a move designed to woo more female flyers, American Airlines has launched a new website section for women only.

Women Travelers Connected offers tips on safety, information from fellow travellers and advice on saving travel time.

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Web retailers cause wilfing

Shopping, news and travel sites are among the most likely to benefit from aimless web surfing or ‘wilfing’, according to a new survey.

Commissioned by Moneysupermarket.com, the study found UK internet users spend an average of two days a month browsing the web without any real purpose.

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Index invests in 'Russian Amazon'

Rusian book, music and game retailer Ozon.ru has landed £9.1m in an investment round led by Index Ventures, and also involving Holtzbrinck Ventures and Cisco Systems.

Ozon.ru intends to use the capital to develop its logistics, expand product lines and establish new distribution centres across Russia.

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Woolies recruits Reevoo for customer reviews

Customer review provider Reevoo has landed a contract with Woolworths in its first move outside the consumer electronics sector.

Reevoo will help source and publish independent customer reviews of Woolworths.co.uk products, including toys, household appliances, mobile phones, music, video and games.

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eCourier targets online retailers with API

eCourier, the start-up best known for its hi-tech assault on London’s delivery companies, is now targeting the online retail sector with an API it plans to launch later this year.

The firm, which cuts costs by managing its couriers through software rather than human controllers, hopes the API will encourage etailers to use its system for short notice deliveries to shoppers.

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Interview: Tim Curtis, head of Mothercare Direct

Tim Curtis has been at Mothercare Direct for five years now, helping the company shift towards multichannel retail and more recently overseeing its switch to Amazon Services' e-commerce platform.

We asked him a few questions about the challenges of integrating different channels within Mothercare, and what opportunities there are for retailers within Web 2.0, mobile and digital TV.

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