Posts in Ecommerce

PayPal targets new sites via virtual payments

PayPal is reportedly set to launch a virtual payment system to extend its reach onto sites that don’t currently run its software.

Called PayPal Secure Card, the browser plug-in can detect when a shopper lands on an etailer’s checkout page and automatically fills in their stored financial details to save them time.

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Employees criticised for Xmas shopping from work

A new survey has estimated that UK companies stand to lose a total of 28.7m man hours over the Christmas period due to staff doing their shopping online.

The survey, by YouGov for a software security firm (reported in Computer Weekly), decides that the 45% of workers that admit to shopping from work will spend an average of 22 minutes a week doing so. 

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Trust in online shopping improving - study

New research suggests that trust in online retail is improving, though 24% of shoppers still have concerns over the issue. 

According to the IMRG’s E-Customer Service Index, confidence in e-commerce security has risen 2% over the past three months to 76%.

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Sainsbury's increases online orders

Sainsbury's said it would continue scaling up its web operations after posting a 40% increase in internet sales during the six months to October.

The supermarket said it was taking around 80,000 online orders per week at the end of the period - more than the 60,000 it said it was at the same point last year, but far less less than rival Tesco, which at the last count was processing 250,000.

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Content optimisation - acquisitions a go-go

On-site content optimisation has hit the headlines a couple of times over the past weeks.

With two US competitors to our multivariate testing solution being acquired, the shape of this market has changed considerably.

Organisations from outside our space are taking a keen interest in optimisation and seeing us as a complementary value added solution.

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Etailers set for £40bn windfall - research

Online retailers are set to generate over £40bn in UK sales this year, according to new figures.

The data, totted up from the Office for National Statistics’ retail spending numbers and published by USwitch, points to increased broadband uptake as the main reason behind the windfall.

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Major retailers in Xbox price mishap

Supemarket giant Tesco made a pricing cock-up on its website yesterday, offering an Xbox 360 bundle, normally priced at around £350, for just £33.

Quite the bargain, but rather weird when you consider that Virgin and Woolworths both replicated the exact same mistake...

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Osoyou launches social network / shopping site

By combining shopping with social networking, new UK site osoyou.com is looking to capitalise on growth in the online clothing market and deliver predominantly female shoppers to retailers and advertisers.

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Majority of online shoppers experience transaction problems

Almost nine out of ten British web shoppers experience difficulties when purchasing online, while etailers compound these problems with poor customer service, according to a new survey.

The survey of 2,118 UK adults, conducted by Harris Interactive for Tealeaf, found that many (37%) customers were likely to abandon transactions if they experienced problems.

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Webloyalty reward scheme draws flak from consumers

Rewards scheme operator Webloyalty is on the sharp end of some ferocious comments from consumers who feel they have been misled.

The company operates an online rewards scheme through companies such as Interflora, to offer new customers the chance to save money on future purchases at participating retailers. When customers opt to take part in the rewards scheme (by entering and confirming an email address) Webloyalty signs them up to its programme.

What many customers don't seem to realise, based on various forum threads, is that it will cost them £8 per month (after a one-month trial period), and that Webloyalty gets their credit card details from the retailer.

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Ethical etailer plans flotation

Adili, the recently-launched ethical fashion etailer, is hoping to raise £1.5m by selling a fifth of its equity on AIM, according to various newspaper reports.

The Dorset-based firm plans to use the cash to expand its business by developing its own line of globe-friendly merchandise.

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Hitwise looks at the Dragons' Den effect

Hitwise’s Robin Goad has published a few interesting thoughts on the overall ‘Dragons’ Den effect’ – the sales and publicity entrepreneurs can generate from the show, ignoring whether they get funding or not.

Taking the example of Sarah Lu’s Youdoo Doll, featured a couple of weeks ago, Robin says traffic to the company’s homepage peaked the day after the programme was aired (although Robin hasn't released any absolute numbers).

He says a lot of visitors weren’t just there out of curiousity – almost half (48%) went on to Google Checkout after leaving the site, “presumably to make, or at least contemplate, a purchase”.

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