Posts in Ecommerce

Let's put the issue of sale duplication to bed

In an industry founded on the ability to deliver marketing that is highly targeted, controllable and measurable, why are we still grappling with issues of sales duplication?

Speaking with one site owner, he estimates duplication of sales is over 30%. Isn't it time we put this issue to bed?

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Retailers look to catalogues for online sales boost

More and more retailers are turning to the humble catalogue to help drive their web businesses, according to stats from e-commerce association Shop.org.

The data (via AdAge) shows catalogues are moving up firms’ to-do lists and are increasingly being judged by the ‘flick-to-click’ sales they manage to generate.

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US e-commerce grows 23% in Q3

The US retail e-commerce market is continuing to grow rapidly, with spending up 23% in Q3 to $23.8bn (£11.6bn).  

Figures from comScore estimate that US e-commerce spending in the first nine months of the year totalled $143bn (£69.6bn) and will reach the $200bn mark for the year.

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Littlewoods hit by latest discount mishap

Littlewoods has become the latest retailer to fall foul of a runaway online voucher campaign.

The home shopping brand, which had distributed a £25-off discount code to “a small group of specific customers”, ended up having to recall cash from thousands of bargain-hunters when the promotion went viral.

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Interview with Philips online sales VP Gilles Domartini

Consumer electronics giant Philips has just launched a major redesign of its consumer website to improve usability and help shoppers “fully experience and interact with products as though they were right in front of them.”

The firm says it’s its biggest upgrade for three years. New features include a Google Maps mashup showing the location of retailers' outlets, as well as tools to allow greater interactivity on product pages. Philips also deployed technology to improve communication with retailers about stock availability and lead generation.

We spoke to Gilles Domartini, Philips Consumer Electronics’ VP & GM of online sales and marketing, to find out a bit more about how the company's e-commerce strategy is changing as brands seek to interact more closely with consumers.

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Online returns processes could be improved - study

A quarter of online retailers could be affecting their customers' loyalty by failing to provide information about how they can return unwanted purchases, according to a new study.

E-commerce solution provider Snow Valley assessed 70 UK e-commerce companies and found that a sizeable minority didn’t provide decent directions about how to send purchases back.

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Mothercare launches social network

Mothercare has launched an online community for parents in a bid to boost its online sales.

Gurgle.com, as it is called, is a joint venture between the retailer and MediaBurn, a digital marketing company focusing on social networking sites.

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Social networks drive more traffic to retailers

UK etailers are attracting more and more business from social networking sites like Facebook, Bebo and MySpace, according to new stats from Hitwise.

The data shows that the amount of UK web traffic retailers receive from social networks increased by 153% in the first nine months of this year.

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Crowded airports boost web services

Air passengers are turning in increasing numbers to web check-in and other DIY services as airports get more crowded and annoying, according to research from travel tech group SITA.

Over half of the airlines it surveyed – including all low-cost and top 25 carriers - already offered customers the opportunity to check-in via the net, while 89% expected to do so within two years.

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10 tips on 'product page' design in time for Christmas

Product page design is vitally important to the success of an e-commerce operation, and with the Christmas season imminent we thought we'd take a deeper look at how retailers can improve their performance by finessing their product pages.

It doesn't really matter how consumers find your website - if your product pages suck then they'll be unlikely to buy from you. These pages play a huge role in determining whether visitors convert into customers.

Yet a surprising number of product pages lack relevant information and do a poor job of selling the product in question.

So we'll list ten tips for product pages after the jump, to help you convert more people more of the time....

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eBay posts Q3 loss but sales growth continues

Online auction giant eBay has posted its first quarterly loss since 1999 after a $900m write-down relating to its now-famously misjudged acquisition of Skype.

The firm's deficit for Q3 came in at $936m (£458m), although sales were up 30%. 

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Study finds fall in etailers' usability standards

The standards of some of the UK’s biggest retailers are slipping when it comes to the usability of their websites, according to Webcredible’s latest benchmark report.

Half of the sites studied by the firm offered a lower level of online service compared to last year, with the culprits including Marks & Spencer and John Lewis.

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