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Posts in Ecommerce

Nectar relaunches website, but why?

Nectar is the UK's largest customer loyalty programme, and since its launch in 2002, more than ten million UK households regularly collect Nectar points.

The Nectar website, which allows users to spend the points they have earned on everything from CDs and DVDs to discounts on holidays, has recently relaunched with a view to improving usability.

We caught up with Roger Sniezek of Loyalty Management Group (which owns and operates the Nectar brand) to find out more about the site's relaunch.

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Fizzback bags $5m from Advent Venture Partners

Advent Venture Partners has announced that it has invested $5m (£2.5m) in online customer feedback provider Fizzback Group.

Formerly known as 'Instant Market Intelligence', Fizzback works with a number of companies, National Express included, to help them capture and analyse feedback from their customers.

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Big brands not doing the business on eBay

Several big brands including Orange, B&Q and 3 seem to have been underperforming on eBay recently, posing questions about the effectiveness of their stores on the auctioning site.

The companies have been using eBay to sell surplus or reconditioned stock - items that can no longer be sold to high street customers but have huge appeal to bargain hunters.

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US shoppers happier in online stores

Customer satisfaction with e-commerce sites improved for the second year in a row, according to the American Customer Satisfaction Index (ACSI) released by the University of Michigan.

Online retail achieved a score of 83 on ACSI's 100 point scale, while offline retailers scored 74.4. The survey was carried out in conjunction with ForeSee Results.

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Visual shopping from BrowseGoods

BrowseGoods.com is a new site from US startup Dotted Pair, which aims to create a visual shopping experience. The site was launched in beta last week.

Rather than displaying the first ten product listings, and asking the user to click 'next' to see the rest, BrowseGoods attempts to recreate the in-store shopping experience by freely allowing you to browse hundreds of items at once.

BrowseGoods launches beta

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Multi-channel retailing has finally arrived

This is a controversial thing to say, but e-commerce hasn’t been a great experience so far for most major retailers.

Despite significant investment, many are left with businesses that generate no more than 5% of their total sales – and somewhat less than their fair share of profit.

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uSwitch - online to account for 40% of UK sales by 2020

Research by online shopping comparison service uSwitch has predicted that online retail will almost quadruple by 2020.

The web currently accounts for around 10% of total UK retail sales, with sales over the Christmas period reaching £3.7bn, a 50% increase on 2005. The report predicts that 15% of UK retail sales this year will be online.

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888 sees revenues rise 7%

Online gambling firm 888 Holdings Plc has posted a 7% rise in profits for 2006, despite the loss of business which resulted from the recent US ban on online gambling.

888 Holdings lost just over half its sales and was forced to cut 25% of its workforce after shutting down its US operations when Congress banned internet gambling.

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Banks to give out card readers to combat online fraud

Banks are planning to issue their customers with handheld credit card readers under a new pilot scheme to combat online fraud.

The project is being pioneered by APACS, the UK payments association, to give customers greater protection when shopping on the internet or the phone.

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MyTravel merges with Thomas Cook

Thomas Cook has bought package holiday firm MyTravel, creating the second largest package holiday firm in Europe, with combined annual revenues of £8bn.

The travel group, which will be based in the UK, will be 52% owned by KarstadtQuelle, the German retailer that owns Thomas Cook, and will trade under that name.

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Spannerworks and iCrossing - search sector in good shape

Some early thoughts from me on our deal with iCrossing.

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SMS use up, marketing adoption gains

Americans are finally beginning to use SMS mobile text messaging, according to new research.

The Mobile Marketing Association's (MMA) latest annual survey found the proportion of customers who engage in texting daily rose from 41% in 2005 to 44% last year; 69% use the feature generally.

It is thought the American Idol pop talent show was a major driving force behind the upward trend - 64.5m SMS votes to the programme set a new texting record in the country last year.

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