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Posts in Email & eCRM

wechat

Instant messaging: An introduction to the future of communication

At Facebook’s F8 conference earlier this year, Mark Zuckerberg said “(Instant messaging) is going to be the next big platform for helping you connect with all kinds of services in new ways".

When you bear in mind this is a man who spent the best part of $22bn buying WhatsApp, you can be pretty sure he’s going to be right.

But where is instant messaging heading and what does this mean for marketers?

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i thought email was dead?

Four things email marketers should do to get noticed in their company

Email marketers are, in my experience, pretty awesome people. They are the unsung heroes of digital marketing departments.

And yet, they’re often ignored when bigwigs talk about “digital marketing”, despite email delivering awesome ROI.

So here’s what you, email marketers, should do to get noticed in your company.

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Three big problems with marketing automation rules (and how to solve them)

The effort needed to create marketing automation rules are causing B2B organisations to lose time, money and new business.

It's time to use predictive machine learning instead.

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RIP innovation: How your company culture is killing marketing creativity

Proof of ROI is the one factor guaranteed to get board-level buy-in for increasing marketing budgets.

But is the fixation with ROI getting in the way of innovation?

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Five ways to utilize your data to increase sales

Big data is one of the most underutilized resources available to businesses today.

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There’s life in the old tablet dog yet: stats

When the first iPad launched on 3 April 2010, opinions were split on how popular the device would be, and whether there even was a market for tablets.

Technology expert Rhi Morgan at T3 Magazine commented back then:

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The 10 greatest digital marketing stats we've seen this week

The month of August is disappearing before our very eyes, so let’s waste no time dilly-dallying – on with more stats!

This week’s roundup includes news about brand loyalty, back-to-school buys, analytics practices and loads more.

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birthday cake

10 key challenges facing CRM marketers

Customer relationship management (CRM) is more complex than ever as marketing channels allow for ever-more sophisticated targeting and content delivery.

So what are the challenges facing CRM marketers?

I spoke to a couple of people in the industry and here list a mere 10 challenges we discussed.

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Simple email subject lines are failing to engage consumers: stats

When it comes to writing subject-lines, many marketers follow the famous KISS mantra.

Which, if you don’t know, means to “keep it simple, stupid.”

(No offence.)

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How can we meet the needs of the multi-device consumer?

It’s no secret that the UK has become a smartphone society, with over 80% of UK adults now owning a device.

Along with the growth of wearables and tablets, this means that consumers have access to a wide array of gadgets to get online wherever and whenever they want.

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Six tips for loyalty program success

Loyalty programs are everywhere.

But while a recent study (PDF) conducted by Bond Brand Loyalty and Visa found that these programs appeal to the majority of consumers, actually building loyalty requires more than just the launch of any old program.

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Wells Fargo turns to Amazon as a marketing channel

Amazon Prime is more than just a free shipping service.

The program, which was launched in 2005, now offers members access to everything from streaming video and music content to early access to special deals.

It's also becoming a marketing and customer acquisition channel for other businesses.

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