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Posts in Email & eCRM

Three authentication systems that can help boost email delivery rates

If you send a reasonable volume of email, you've probably experienced the frustration of being told by some of the intended recipients that they never got your messages.

3 comments

Ten tips for welcome emails

Sending customers a welcome email message after they have registered on your site, or chosen to receive newsletters, is generally accepted as good practice.

But a recent survey found that 60% of firms weren't doing so, while many others were failing to respond promptly enough.

What should etailers be including in these welcome emails though? Here are ten tips...

5 comments

SEO: best bang for your buck for generating online leads

E-consultancy’s recently published online lead generation report shows that natural search, email marketing and paid search are still the most commonly used methods for generating online leads.

However, PPC claims the larger proportion of the budget, even though natural search is seen as the most effective method for lead generation.

Given that search engine optimisation provides the most perceived value for money, why aren't more marketers investing in natural search over and above other methods?

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Breaking the email addiction

"Engagement Marketing: Strategies for Conversion and Ongoing Customer Retention" is what it said in the programme.

It sounded safe enough, but as I delivered this presentation at Internet World last month, I wondered if the subject headings on Lines, Crunch, Breaking Habits and a 7 Step Programme (combined with some slightly edgy last minute PowerPoint images) were starting to make it sound more like a discourse on drug rehabilitation than on email marketing!

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Behavioural email – is it just online ‘ambulance chasing’?

“We are not ambulance chasers, people leave our stores empty handed every day and we don’t feel the need to beg them to come back so why should online be any different?”

If anyone takes the time to read these words, I would love your feedback. RedEye has a series of clients that make a hell of a lot of money and ROI from behaviourally targeted and automated emails.

But we were blown away recently when a prospect said that they would never do trigger emails or basket abandonment work because they perceived it as the e-marketing equivalent of ‘ambulance chasing’!? Ouch!!

6 comments

Firms failing to send welcome emails

Another survey reveals that many companies are failing to follow email best practice, with 60% of firms missing a trick by not sending welcome messages to subscribers.

According to a new study by ReturnPath, 30% of these companies compounded the problem by failing to make contact with customers for more than a month after they signed up.

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A lesson for digital marketers and brands

Last week, I received an email from 360i, an "independent metrics-driven agency that serves as strategic digital advisors to large brand marketers," on behalf of NBC.

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Tips for email opt-in forms

The email opt-in or subscribe form on your website is crucial when you are building up your database, and can help your marketing efforts at a later stage.

The information you can capture here on customer preferences can help make your email marketing more effective and relevant to consumers.

Here are some tips on how: 

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FTC ups the game on spam protection

I'm in Atlanta, Georgia at Silverpop's Customer Conference. One of the hot topics here has been yesterday's announcement by the FTC that it is changing the rules in the US around unsubscribing.

Essentially you need to ensure that your reader can kiss you off with a single click, and without having to enter more than an email address.

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Beyond opens and clicks: why it’s time for new email metrics

Dela Quist explains how new ways of measuring email performance can boost ROI and give you a new perspective on your email strategy. Find out how customer-based metrics could transform your campaigns.

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Data management is at the heart of good email marketing

The E-Consultancy/Adestra Email Marketing Industry Census 2008, published March 2008, investigated over 600 email marketers’ approach to data. 

After all, accurate data powers relevant targeting, which is proven to deliver the best results. 

The findings showed that regular data cleaning has taken a back seat for many email marketers.

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Putting customers in charge of your communications

Many companies are still losing customers because they don’t know what they want, writes Marc Morris.

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