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Posts in Email & eCRM

Email trends - trust and frequency still key

The results of a consumer email survey suggest that, though many consumers rely on email for shopping news and ideas, consumers are becoming savvier in the management of their inboxes

Return Path’s third annual Holiday Email Survey looks into the responses of 2,400 US and Canadian consumers in November and December 2006.

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Given up your email marketing New Year resolutions yet?

Bad salutations, not working off feedback and static timing schedules: UK email marketers are slipping back into the bad habits so prevalent in 2006, writes Henry Hyder-Smith.

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One in three UK companies flout spam laws

A new study published claims that 31% of the UK's top companies are failing to comply with EU directives on Privacy and Electronic Communications.

Under the terms of the EU directive, companies must only send emails to non-customers if they have actively opted in to receive them - when entering a competition, for example.

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'You are a spammer' - accusations and implications

A member of my team has just conducted a seminar at the local University for Marketing Students. Interestingly, one of the major discussion points was “who is to blame for spam?”

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Science is key to email marketing success

In the past few years the travel industry has formed such a close relationship with the internet that travel web sites became the equivalent to operators shop fronts.

They achieved this by keeping pace with the high speed world of e-commerce and offering customers the possibility of booking their travel with just a click of their mouse. The industry adapted to the internet business model very quickly and is now reaping the returns from this. 

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E-mail Marketing Best Practice Trends

A good, free summary of E-mail trends has just been published by E-consultancy from one of their round tables. This features much of the guidance in the new edition of my Email marketing book and in my Email marketing workshops.

Here is a summary of my take on the top e-mail trends, based on my experience in 2006, but with my thoughts on the first few prompted by the E-consultancy briefing.

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Five Christmas email marketing tips

Tom O'Leary at the Messaging Times has some sound advice to help you manage your Christmas email marketing campaigns.

Tom has five tips on how to streamline your email marketing to make the most of the Christmas retail season...

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Email marketing – tips on subject lines

With the Christmas season coming up, Stefan Pollard at Email Labs has published some useful tips on how to make your emails stand out from the crowd.

Specifically, he's focused on the thorny issue of subject lines, and how to improve the odds that readers will open your mail.

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Multi-channel home shopping: email marketing opens doors

Following my presentation at last week’s ECMOD event on email marketing, I noticed that most home shopping and e-tail email marketing strategies centre around offering discounts or promotions. 

This is despite the fact that one of the major benefits of email marketing is that it is measurable. You can use this information to learn and further refine your communications.

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Fast Track Digital Training

On the back of numerous requests from our users we are launching a new 'Fast Track Digital Marketing' course this month. If you (or a colleague) want to boost your digital skills quickly this two day course will do the job.

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E-consultancy market briefings available for free

We have just published our latest Affiliate Marketing Briefing, which contains the write-up of an engaging roundtable discussion we hosted on the subject at the end of last month.

The report is the latest in a series of free-to-download briefings which we are making available to E-consultancy users.

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Email Q&A's From The Floor At ECMOD

Last week, I moderated an interactive seminar on email marketing at ECMOD, the home shopping and catalogue event.  At the end of each session, we discussed the presentations and the attendees asked any questions they had on email marketing. 

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