Why fast-evolving chatbots can be the ‘ATM’ of online customer service
Customer service has become even more critical during the Covid-19 pandemic, as businesses strive to keep up with the increase in demand.
Our website uses cookies to improve your user experience. If you continue browsing, we assume that you consent to our use of cookies. More information can be found in our Cookies Policy and Privacy Policy.
This best practice report demystifies chatbots, exploring the uses, opportunities, challenges and applications of this technology. It also provides guidance on the best way to implement a chatbot and highlights future developments in this area.
Customer service has become even more critical during the Covid-19 pandemic, as businesses strive to keep up with the increase in demand.
Digital marketing has become increasingly complex over the past few years.
Despite all the hype around chatbots, strong business cases remain limited when compared to the number of chatbots created.
When creating a chatbot or AI assistant for your brand, how informal should you go?
Before you head off into a weekend full of festive fun, don’t forget to squeeze in a few stats.
eBooks and audiobooks are now consumed in their droves, and yet they remain a mere alternative to the traditional paper or hardback book.