This revised and updated beginner’s guide answers the following questions: What is a conversion? What is CRO? And what are some key techniques you can use to optimise your conversion rate?
Many websites, apps, or online customer journeys do not work as well as envisaged. Friction is created because potential customers are unable to carry out a task, or the effort required to buy something online is so much that the user abandons the site.
Conversion rate optimisation (CRO) is an umbrella term describing the process of persuading site visitors to take the next step using a process using structured tests and improvements. Through a rigorous CRO process, the friction that stops users completing the task required can be identified and addressed.
However, Wiggins’s scepticism is more than an egotist’s attempt to claim his rightful share of the credit back from his support staff. “Marginal gains” is a buzz-word; one which chief sports writer for the Independent Jonathan Liew calls “not simply a natty little tale to spin the papers, but a cultish business credo that its […]
Massive growth often doesn’t come from one or two big winning tests, but from many smaller wins stacked together, and consistent testing means the next win is always right around the corner. Any time you aren’t A/B testing, you’re wasting an opportunity to increase revenue and gain valuable insights about your customers. However, testing software, […]
Or it is, until you think about it (which I wouldn’t advise). A/B testing can be a rabbit hole from which some never re-emerge (we call these people statisticians, or even, if things get really bad, data scientists). This article provides some pointers to help you navigate the ins and outs of A/B testing, and […]
Testing is an essential aspect of email marketing because it can deliver meaningful results you can use to operate a more effective email programme.
Covid-19 has forced most consumers worldwide to change their habits and behaviors and to rely on online solutions for things usually done face to face. Brands that are providing their customers with easy, enjoyable and seamless online experiences during the crisis are likely to benefit from these forced behavior changes post Covid-19.
Alex Knigge, SVP Corp Comms, Marketing & Brand (Digital) at Emirates Airline, shares 10 practical techniques to gauge the success of these CX efforts.
Of course, the reality is full of nuance and variables, from sector to region to season to marketing channel mix to website traffic volume to website UX.
The company worked with Plug & Play to create a conversion path based on user intent, achieving a 22% boost in revenue, a 13% rise in order value and a 111% increase in conversion rate.
Lifestyle brand Bamford worked with digital agency Verb Brands to create a more user-friendly experience that boosted conversion and average order value.
The global doughnut and coffee chain works with agency Ridgeway to refresh the site, creating a better user experience that also boosted page views and reduced bounce rate by 43%.
The new site aimed to make the process of buying a new car fun, and reduced the time taken to advertise a car online from two days to 15 minutes.
A new report from Econsultancy and Decibel shows increasing numbers of businesses have recognized the close correlation between the quality of their customers’ digital experience and business outcomes. They are consequently investing in new optimization-related tools and techniques that have led to the development of more sophisticated metrics, and the evolution of digital experience ‘ownership’ within their organizations.
Optimising customer journeys involves an increasing amount of interconnected martech and data, particularly where machine learning is involved. On a recent Econsultancy webinar, editor Ben Davis discussed the topic of customer journey optimisation with Iain Noakes, former VP Effectiveness Marketing & Optimisation at The Economist, and Ben Wild, Business Lead at Coveo. They also discussed […]
In 2020 we saw years of digital growth in just a few months; this rate of change, however, has left many CX funnels leakier than a colander. Luckily, Contentsquare recorded billions of web sessions to identify the trends that matter. Here are the three key issues we found, and how to solve them.
Edwyn Raine, Head of Digital at Jaywing Australia, offers some advice for getting started with conversion rate optimisation, including what research and resources to draw on, and how to start a testing culture.
As Black Friday approaches, ecommerce businesses are preparing for the arrival of peak shopping season. And with factors such as huge online demand and a glut of excess stock as a result of Covid-19, many retailers and brands are anticipating this year’s peak shopping season to be a big one. Research from Fresh Relevance’s The […]
In this revised and updated beginner’s guide I’ll be answering the following questions: What is a conversion? What is CRO? And what are some key techniques you can use to optimise your conversion rate?
Webinar Recording
1. Executive Summary and Highlights The 10th annual Optimization Report (previously the Conversion Rate Optimization Report), produced by Econsultancy in partnership with RedEye Optimisation, explores the key requirements for success, including organizational setup and culture, the use of metrics, and the most effective approach to testing and experimentation. The report is based on a survey […]
1. Executive Summary and Highlights This is Econsultancy’s ninth Conversion Rate Optimization (CRO) Report, published in association with RedEye. The research, based on an online survey of more than 800 digital marketers and ecommerce professionals, looks at the types of conversion strategies and tactics organizations are using, in addition to the tools and processes employed for […]
Ecommerce expectations and shopping behaviours are changing rapidly. By combining best-practice methods with cutting-edge techniques, this Ecommerce and Online Merchandising training course will ensure your brand’s ecommerce delivery thrives in a competitive marketplace.
