Fast Track Customer Experience Strategy training

Customer expectations have never been higher when it comes to a frictionless experience with your brand. This Fast Track Customer Experience (CX) Strategy training course allows you to understand how you can drive a successful customer experience programme and reap the rewards. Can we help? Call +44 (0)20 7970 4167 or email

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How will I benefit?

This course will give you the tools to create a holistic customer experience strategy, from insight through to key processes.

Full course outline

Better articulate to others the importance of customer experience.

Research and gain a real understanding into your customers and what they want.

Ensure that the customer remains front and centre of decision making within your organisation.

Create a practical and achievable customer experience strategy.

Implement policies and procedures to embed customer-centric thinking into the heart of your organisation.

Who should attend?

Senior or middle managers who are seeking to gain a better understanding of how an organisation (or team) becomes more customer-centric. The workshop may also be of interest to those seeking to influence strategy at higher levels of their organisation.

Meet the trainer: Paul Boag is a leader in digital transformation and user-experience design thinking. He has over 23 years’ experience working with clients such as Doctors Without Borders, Puma and GlaxoSmithKline. He is the author of five books and a well-respected presenter.

“Thoroughly enjoyed the course. I have lots of ideas to implement back at work.”

Next course date and requirements

Course dates coming soon

This is a practitioner-led, online course that brings together professionals from a range of industries in a fully interactive format. Run using Zoom, our online training has been rated 5/5 by recent participants for “ease of joining and participating” and we’ll provide a short tutorial at the start to ensure optimal use of the platform.

£695.00 excl. VAT

Duration: 1 day

Location: online

This course can also be delivered exclusively for your team. In-company training ensures everyone is up to best-practice standard and you’ll benefit from a more open environment to discuss your most pressing issues.