Customer expectations have never been higher when it comes to a frictionless experience with your brand. This Fast Track Customer Experience (CX) Strategy training course allows you to understand how you can drive a successful customer experience programme and reap the rewards.
How will we benefit?
This course will give you the tools to create a holistic customer experience strategy, from insight through to key processes.
Better articulate to others the importance of customer experience.
Research and gain a real understanding into your customers and what they want.
Ensure that the customer remains front and centre of decision making within your organisation.
Create a practical and achievable customer experience strategy.
Implement policies and procedures to embed customer-centric thinking into the heart of your organisation.
Who should attend?
Senior or middle managers who are seeking to gain a better understanding of how an organisation (or team) becomes more customer-centric. The workshop may also be of interest to those seeking to influence strategy at higher levels of their organisation.
“Thoroughly enjoyed the course. I have lots of ideas to implement back at work.”
Designed for you
This course will be delivered exclusively for your team. Team training ensures everyone is up to best-practice standard and you’ll benefit from a more open environment to discuss your most pressing issues.