Customer expectations have never been higher when it comes to a frictionless experience with your brand. This Fast Track Customer Experience (CX) Strategy training course allows you to understand how you can drive a successful customer experience programme and reap the rewards. Can we help? Call +44 (0)20 7970 4167 or email firstname.lastname@example.org
How will I benefit?
This course will give you the tools to create a holistic customer experience strategy, from insight through to key processes.
Better articulate to others the importance of customer experience.
Research and gain a real understanding into your customers and what they want.
Ensure that the customer remains front and centre of decision making within your organisation.
Create a practical and achievable customer experience strategy.
Implement policies and procedures to embed customer-centric thinking into the heart of your organisation.
Who should attend?
Senior or middle managers who are seeking to gain a better understanding of how an organisation (or team) becomes more customer-centric. The workshop may also be of interest to those seeking to influence strategy at higher levels of their organisation.
Meet the trainer: Paul Boag is a leader in digital transformation and user-experience design thinking. He has over 23 years’ experience working with clients such as Doctors Without Borders, Puma and GlaxoSmithKline. He is the author of five books and a well-respected presenter.
“Thoroughly enjoyed the course. I have lots of ideas to implement back at work.”
Next course date and requirements
30 September 2021
This is a practitioner-led, online course that brings together professionals from a range of industries in a fully interactive format. Run using Zoom, our online training has been rated 5/5 by recent participants for “ease of joining and participating” and we’ll provide a short tutorial at the start to ensure optimal use of the platform.
Duration: 1 day
This course can also be delivered exclusively for your team. In-company training ensures everyone is up to best-practice standard and you’ll benefit from a more open environment to discuss your most pressing issues.