Customer experience in 2022: What do the experts predict?

What do agency and martech folk see as the major trends in CX this year?

By Nikki Gilliland December 21st 2021 11:54

What is in store for CX and UX in 2022?

We've had some clues in 2021 – sustainability, inclusion, privacy, user-centricity, video, automation, empathy and trust. How will these play out in customer experience over the next 12 months?

We asked the experts...

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