Customer Experience

The latest customer experience best practice, case studies, trends, training and more. From personalisation and design to user experience and usability

Latest Research, Trends and Best Practice

Editor’s Picks


The Power of Personalisation Webinar

Simple Steps to Provide a Unique Customer Experience

Following on from the Fresh Relevance report in association with Econsultancy, this webinar provides a step-by step guide to help you start and enhance your personalisation journey.

Case Studies

Looking for CX statistics and market data?

Browse, save and export over 1,000 customer experience-related statistics and charts collated in Econsultancy’s online Internet Statistics Database. Constantly updated to reflect the latest findings.

From the Blog

Training Courses and Online Learning