At ShopTalk Europe 2022, Karl Munthe-Kaas, CEO and co-founder of Norway’s dominant online grocery retailer, explained why he believes that online grocery can be “more efficient than offline discount” – and why the trifecta of selection, quality and price are needed for online grocers to be truly competitive.
From free shipping to real-time delivery tracking, ecommerce is constantly evolving to make it easier and more attractive for people to shop online. Consumers have come to expect simple and seamless processes not only for receiving the products they have purchased, but also for returning unwanted products.
This chapter from Econsultancy’s Ecommerce Trends report explores the experience of payment and fulfillment, including delivery and returns.
From order picking to last mile delivery, grocery retailers and FMCG brands are increasingly looking for ways to improve speed and efficiency in omnichannel fulfilment. With rising consumer expectations, the goal is to give customers what they want, exactly when they want it, even amid wider challenges in the supply chain. A large number of […]
What operational pitfalls can prevent retailers offering a good end-to-end customer experience with click and collect? James Gurd, owner and ecommerce replatforming consultant at Digital Juggler, shares some considerations.
How can retailers, particularly in fashion, reduce the online returns rate or mitigate the cost of postal returns?
At ShopTalk Europe 2022, Karl Munthe-Kaas, CEO and co-founder of Norway’s dominant online grocery retailer, explained why he believes that online grocery can be “more efficient than offline discount” – and why the trifecta of selection, quality and price are needed for online grocers to be truly competitive.
From logistics to sales and marketing, automation has the ability to transform ecommerce. And although tech companies such as Ocado Solutions have been pioneers of automation, last-mile delivery is still one area yet to be disrupted. Could autonomous vehicles be the next innovation in the industry? According to a 2021 report from Verified Market Research, […]
Fast delivery has always been part of a good retail customer experience, but now, a new wave of companies are making speed their USP.
Digital Shift explores the fascinating ways that logistics and digital technologies are colliding, including morning coffee delivered by autonomous robots, autonomous trucks and Ben & Jerry’s on demand. It also looks at new research that may change the way the industry interprets both the opportunities and challenges in ecommerce right now.
As an increasing number of staples of the UK’s high streets and shopping centres close branches, lay off employees and outright disappear, many have pondered how brick-and-mortar retailers can revive their fortunes in the age of ecommerce. Click and collect may be part of the solution.
Online shoppers don’t only consider returns policies when they want to send something back.
It’s no secret that in the fashion sector, where free shipping and free returns are standard, returns are rife. Fashion retailers are seeing returns rates upwards of 25% online compared to the 8% in store.
The high volume and cost of customer returns and how to deal with it is considered one of the biggest issues currently facing online retailers.
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