Delivery and Fulfillment

The latest best practice, research, market insight, statistics and more, on retail delivery and fulfillment

parcel delivery

What is q-commerce?

Fast delivery has always been part of a good retail customer experience, but now, a new wave of companies are making speed their USP.

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Ecommerce Trends report: Chapter 6 – Payment and Fulfillment Experience

 ‌ From free shipping to real-time delivery tracking, ecommerce is constantly evolving to make it easier and more attractive for people to shop online. Consumers have come to expect simple and seamless processes not only for receiving the products they have purchased, but also for returning unwanted products.

This chapter from Econsultancy’s Ecommerce Trends report explores the experience of payment and fulfillment, including delivery and returns.

Returns

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How click & collect could bring traditional retailers back to life

 ‌ As an increasing number of staples of the UK’s high streets and shopping centres close branches, lay off employees and outright disappear, many have pondered how brick-and-mortar retailers can revive their fortunes in the age of ecommerce. Click and collect may be part of the solution.

Articles on fulfillment

autonomous delivery vehicle
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Will autonomous vehicles revolutionise last mile delivery for ecommerce?

From logistics to sales and marketing, automation has the ability to transform ecommerce. And although tech companies such as Ocado Solutions have been pioneers of automation, last-mile delivery is still one area yet to be disrupted. Could autonomous vehicles be the next innovation in the industry? According to a 2021 report from Verified Market Research, […]

parcel delivery
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What is q-commerce?

Fast delivery has always been part of a good retail customer experience, but now, a new wave of companies are making speed their USP.

subscription_model

Will subscription retailers retain customers post pandemic?

Brands like Dollar Shave Club, Birchbox, and BarkBox have all seen success with a subscription model in the past- way before the pandemic began. However, the growth of the subscription model has accelerated since Covid-19, as consumers have sought out new ways to shop online. According to a report published in June by the Royal […]

Five benefits of effective multichannel inventory management

The rise in online demand since the pandemic has put multichannel retailers (and their supply chains) under increased pressure. And research suggests that a large percentage of brands could be struggling to keep on top of it.  A survey by Profitero found that 41% of brand professionals do not have a specialised team or the […]

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Ecommerce Best Practice Guide

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