This report looks at the fundamentals of ecommerce and discusses how businesses can prime their ecommerce strategy and operations with technology, resourcing and analysis.
How Pets at Home launched one-hour click and collect: an omnichannel case study
Pets at Home now fulfils 40% of ecommerce orders through click and collect (and 24% via the one-hour option). Joe Whitaker, Head of Digital Operations, discusses the brand’s omnichannel transformation in the Covid-19 pandemic, including change management and “winning the hearts and minds” of store staff.
