Delivery and Fulfillment

The latest best practice, research, market insight, statistics and more, on retail delivery and fulfillment

Photograph of orange Oda delivery fans lined up in the snow.

Oda’s CEO on how online grocery can compete on price with offline discounters

At ShopTalk Europe 2022, Karl Munthe-Kaas, CEO and co-founder of Norway’s dominant online grocery retailer, explained why he believes that online grocery can be “more efficient than offline discount” – and why the trifecta of selection, quality and price are needed for online grocers to be truly competitive.

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Ecommerce Trends report: Chapter 6 – Payment and Fulfillment Experience

 ‌ From free shipping to real-time delivery tracking, ecommerce is constantly evolving to make it easier and more attractive for people to shop online. Consumers have come to expect simple and seamless processes not only for receiving the products they have purchased, but also for returning unwanted products.

This chapter from Econsultancy’s Ecommerce Trends report explores the experience of payment and fulfillment, including delivery and returns.

Articles on fulfillment

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What is q-commerce?

Fast delivery has always been part of a good retail customer experience, but now, a new wave of companies are making speed their USP.

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Will subscription retailers retain customers post pandemic?

Brands like Dollar Shave Club, Birchbox, and BarkBox have all seen success with a subscription model in the past- way before the pandemic began. However, the growth of the subscription model has accelerated since Covid-19, as consumers have sought out new ways to shop online. According to a report published in June by the Royal […]

Five benefits of effective multichannel inventory management

The rise in online demand since the pandemic has put multichannel retailers (and their supply chains) under increased pressure. And research suggests that a large percentage of brands could be struggling to keep on top of it.  A survey by Profitero found that 41% of brand professionals do not have a specialised team or the […]

Digital Shift Q3 2021 chapter 4

Digital Shift Report Q3 2021 Chapter 4 – Digital logistics

Digital Shift explores the fascinating ways that logistics and digital technologies are colliding, including morning coffee delivered by autonomous robots, autonomous trucks and Ben & Jerry’s on demand. It also looks at new research that may change the way the industry interprets both the opportunities and challenges in ecommerce right now.

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How click & collect could bring traditional retailers back to life

 ‌ As an increasing number of staples of the UK’s high streets and shopping centres close branches, lay off employees and outright disappear, many have pondered how brick-and-mortar retailers can revive their fortunes in the age of ecommerce. Click and collect may be part of the solution.

Returns

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Ecommerce Best Practice Guide

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