How six of the best ecommerce websites present their returns policies
Online shoppers don’t only consider returns policies when they want to send something back.
What is q-commerce?
Fast delivery has always been part of a good retail customer experience, but now, a new wave of companies are making speed their USP.
Ecommerce Trends report: Chapter 6 – Payment and Fulfillment Experience
From free shipping to real-time delivery tracking, ecommerce is constantly evolving to make it easier and more attractive for people to shop online. Consumers have come to expect simple and seamless processes not only for receiving the products they have purchased, but also for returning unwanted products.
This chapter from Econsultancy’s Ecommerce Trends report explores the experience of payment and fulfillment, including delivery and returns.
How fashion retailers can factor returns into their paid search campaigns
It’s no secret that in the fashion sector, where free shipping and free returns are standard, returns are rife. Fashion retailers are seeing returns rates upwards of 25% online compared to the 8% in store.
16 ways retailers can improve their approach to online returns
The high volume and cost of customer returns and how to deal with it is considered one of the biggest issues currently facing online retailers.
How click & collect could bring traditional retailers back to life
As an increasing number of staples of the UK’s high streets and shopping centres close branches, lay off employees and outright disappear, many have pondered how brick-and-mortar retailers can revive their fortunes in the age of ecommerce. Click and collect may be part of the solution.
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Will autonomous vehicles revolutionise last mile delivery for ecommerce?
From logistics to sales and marketing, automation has the ability to transform ecommerce. And although tech companies such as Ocado Solutions have been pioneers of automation, last-mile delivery is still one area yet to be disrupted. Could autonomous vehicles be the next innovation in the industry? According to a 2021 report from Verified Market Research, […]
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What is q-commerce?
Fast delivery has always been part of a good retail customer experience, but now, a new wave of companies are making speed their USP.
Will subscription retailers retain customers post pandemic?
Brands like Dollar Shave Club, Birchbox, and BarkBox have all seen success with a subscription model in the past- way before the pandemic began. However, the growth of the subscription model has accelerated since Covid-19, as consumers have sought out new ways to shop online. According to a report published in June by the Royal […]
Five benefits of effective multichannel inventory management
The rise in online demand since the pandemic has put multichannel retailers (and their supply chains) under increased pressure. And research suggests that a large percentage of brands could be struggling to keep on top of it. A survey by Profitero found that 41% of brand professionals do not have a specialised team or the […]
How to improve customer experience when products are out of stock
Discovering an item is ‘out of stock’ remains one of the biggest frustrations for online shoppers.
15 useful examples of how to shout about your free delivery service
Speed is often touted as the most important factor in online delivery, but research suggests that aspects like reliability, convenience, and cost are more valuable to today’s consumers.
Ecommerce Best Practice Guide
Browse and export thousands of charts, statistics and market data like this, in the Internet Statistics Database. Constantly updated to reflect the latest findings.
