How six of the best ecommerce websites present their returns policies
Online shoppers don’t only consider returns policies when they want to send something back.
How has the overwhelming shift to online impacted retailer returns strategies?
Many commentators were already referring to the state of retail returns as a ‘crisis’ before Covid-19 brought about an unprecedented shift to online channels. What now for returns?
Ecommerce Trends report: Chapter 6 – Payment and Fulfillment Experience
From free shipping to real-time delivery tracking, ecommerce is constantly evolving to make it easier and more attractive for people to shop online. Consumers have come to expect simple and seamless processes not only for receiving the products they have purchased, but also for returning unwanted products.
This chapter from Econsultancy’s Ecommerce Trends report explores the experience of payment and fulfillment, including delivery and returns.
Accept your competitor’s returns: new retail strategy?
The past several years have been very difficult for traditional retailers with brick-and-mortar footprints. Changing consumer habits, driven in large part by the rise of online retail, have led to thousands of store closures in the US and UK.
How fashion retailers can factor returns into their paid search campaigns
It’s no secret that in the fashion sector, where free shipping and free returns are standard, returns are rife. Fashion retailers are seeing returns rates upwards of 25% online compared to the 8% in store.
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What does ASOS’ new returns policy mean for ecommerce? We ask the experts
Last week, Asos announced a big change to its returns policy, announcing a crackdown on so-called ‘serial returners’.
How click & collect could bring traditional retailers back to life
As an increasing number of staples of the UK’s high streets and shopping centres close branches, lay off employees and outright disappear, many have pondered how brick-and-mortar retailers can revive their fortunes in the age of ecommerce. Click and collect may be part of the solution.
16 ways retailers can improve their approach to online returns
The high volume and cost of customer returns and how to deal with it is considered one of the biggest issues currently facing online retailers.
Ever since pureplay ecommerce retailers like Asos and Amazon blazed a trail by offering quick, easy and free returns and refunds of goods, customers began returning purchases by the shedload. So how to combat this trend?
How to improve customer experience when products are out of stock
Discovering an item is ‘out of stock’ remains one of the biggest frustrations for online shoppers.
15 useful examples of how to shout about your free delivery service
Speed is often touted as the most important factor in online delivery, but research suggests that aspects like reliability, convenience, and cost are more valuable to today’s consumers.
Five trends in consumer behaviour that could impact end-of-year retail
As England heads into another lockdown, retailers are preparing for yet more uncertainty.
Eight examples of in-store technology innovations for the Covid-19 era
Retailers are increasingly beginning to turn to technology to solve the challenges presented by the Covid-19 era. Here are eight examples of tech innovations that are being used to improve the in-store shopping experience.
What will the Christmas customer experience trends be in grocery retail this year?
It’s still unclear what Christmas and the winter holiday period will look like for many of us this year.
The stakes have never been higher for ecommerce customer experience
A recent study conducted by Bazaarvoice found that over their regional lockdown periods, 39% of global consumers purchased from brands they’d never tried before, for reasons such as value, availability and convenience. Eighty-eight percent of those consumers now plan to stick with their new brands, presenting a unique opportunity for customer retention. However, in the […]
Ecommerce Best Practice Guide
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